Poojani Dewshani Wijerathna
Northolt
Summary
Enthusiastic and adaptable hospitality graduate with hands-on experience in both large-scale hotel operations and boutique resort environments. Skilled in F&B service, barista skills, and guest relations, with a proven track record of delivering excellent customer experiences. Recognized with multiple awards for outstanding performance in hospitality operations.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work history
Senior F&B Waitress
Mihisara Resort
, Sri Lanka
01.2025 - 08.2025
- Delivered both waitstaff and hostess services, greeting guests, managing table allocations, and ensuring a smooth and welcoming dining experience.
- Provided attentive service, consistently maintaining high guest satisfaction
- Liaised with kitchen and management teams to coordinate timely and accurate order delivery.
- Resolved guest concerns promptly, preserving the resort’s reputation for warm, personalised service
F&B Trainee
Hilton Colombo Residence
, Sri Lanka
01.2023 - 05.2023
- Supported food and beverage operations across multiple outlets in 5-star hotel environment, ensuring smooth service during peak hours.
- Assisted with order taking, table setup, and guest service for international guests, adapting to diverse needs and cultural expectations.
- Trained in coffee preparation, formal table setting, and Hilton-standard service procedures.
- Received positive reviews from guests and supervisors for attentive, friendly, and efficient service.
Education
Bachelor of Arts - International Tourism, Hospitality and Events (Top-Up)
Northumbria University London
United KingdomAdvanced Diploma - Hospitality Management
William Angliss Institute at SLIIT
08.2022 - 12.2024
Foundation course - Human Resource Management
Chartered Institute of Personnel Management
07.2024 - 09.2024
Basic Certificate Course - Barista Skills
Colombo Bartender & Barista School
Sri Lanka 06.2024 - 08.2024
GCE Ordinary Level Examination - English Medium
Swarnapali Balika Maha Vidyala
Sri LankaSkills
- Customer Service
- Communication Skills
- Teamwork & Collaboration
- Problem-Solving
- Time Management
- Adaptability & Flexibility
- Attention to Detail
- Multitasking
- Reliability & Professionalism
- Cash Handling
LANGUAGE SKILLS
English– Intermediate
Upper intermediate
Sinhala -Native
Native
Accomplishments
- The Most Outstanding Student in Advanced Diploma in Hospitality Management William Angliss Institute @ SLIIT – Awarded March 2025
- Excellence in Food and Beverage Operations William Angliss Institute @ SLIIT – Awarded March 2025
- Excellence in accommodation Operations William Angliss Institute @ SLIIT – Awarded March 2025
References
References available upon request.
Disclaimer
I hereby declare that the particulars given above are true & correct to the best of my knowledge. Thank You.
Poojani Dewshani.
Timeline
Senior F&B Waitress
Mihisara Resort
01.2025 - 08.2025
Foundation course - Human Resource Management
Chartered Institute of Personnel Management
07.2024 - 09.2024
Basic Certificate Course - Barista Skills
Colombo Bartender & Barista School
06.2024 - 08.2024
F&B Trainee
Hilton Colombo Residence
01.2023 - 05.2023
Advanced Diploma - Hospitality Management
William Angliss Institute at SLIIT
08.2022 - 12.2024
Bachelor of Arts - International Tourism, Hospitality and Events (Top-Up)
Northumbria University London
GCE Ordinary Level Examination - English Medium
Swarnapali Balika Maha Vidyala