Pooja Verma
Liverpool,LIV
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
Work history
Customer Support
Sensee
2026.02 - 2026.02
- Built strong customer relationships through positive, memorable interactions.
- Provided accurate information and tailored support, including assistance for vulnerable customers.
- Consistently met and exceeded performance targets and SLA requirements.
- Used multiple IT systems to manage customer queries, complaints, and account updates.
- Ensured compliance with internal processes, service standards, and FCA regulations.
Deputy Manager (HR Advisor & Recruitment)
HCL Technologies
2024.10 - 2026.01
- Managed ER investigations including fact-finding, documentation, and outcome recommendations.
- Delivered recruitment for technical and corporate roles, including sourcing, screening, and selection.
- Provided HR advisory support on grievances, performance issues, and policy interpretation.
- Led onboarding, right-to-work checks, documentation accuracy, and induction sessions.
- Maintained HRIS data quality through audits and compliance checks.
Associate Manager (HR & Recruitment)
HCL Technologies
2022.04 - 2024.09
- Supported HR queries, absence management, and policy guidance.
- Managed candidate sourcing, screening, and interview coordination.
- Delivered onboarding and induction for new joiners.
- Maintained HR compliance trackers and supported performance management processes.
Senior HR Business Partner (HR & Recruitment)
ATOS Group
2020.05 - 2022.04
- Managed ER cases including disciplinary, grievance, and performance matters.
- Partnered with leadership teams to deliver competency-based recruitment.
- Ensured HR compliance, documentation accuracy, and statutory filings.
- Oversaw onboarding and exit processes across multiple teams.
Education
Post Graduate Diploma in Management - Human Resources & Marketing
Bachelor of Science - Computers
Skills
- Employee Relations (ER) Case Handling
- HR Advisory & Policy Interpretation
- Recruitment & Talent Sourcing
- Onboarding, Induction & Compliance
- HRIS Management & Reporting
- Absence & Performance Management
- Stakeholder & Manager Support
- Employee Engagement
- Microsoft Office Suite
- Communication & Customer Support
ADDITIONAL INFORMATION
Languages: English
Accomplishments
- Improved ER case closure timelines by managing increased caseload with enhanced documentation accuracy.
- Reduced early attrition by strengthening onboarding and induction processes.
- Built strong sourcing pipelines that accelerated hiring for technical roles.
ADDITIONAL INFORMATION
Right to Work: Eligible to work in the UK
Timeline
Customer Support
Sensee
2026.02 - 2026.02
Deputy Manager (HR Advisor & Recruitment)
HCL Technologies
2024.10 - 2026.01
Associate Manager (HR & Recruitment)
HCL Technologies
2022.04 - 2024.09
Senior HR Business Partner (HR & Recruitment)
ATOS Group
2020.05 - 2022.04