Pooja Sreekanth Bhat
Business Analyst
London
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
Work History
Supervisor
Centre Point Food Store
London, England
8 2023 - Current
- Engage in problem-solving by resolving customer concerns efficiently and effectively
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across organization.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Relationship Executive
State Bank of India
India
11.2019 - 03.2023
- Led a team of 20, promoting an inclusive and motivating work environment while driving a 75% increase in client onboarding
- Managed significant business investments totaling ₹100 Crores, displaying entrepreneurial thinking and results-oriented performance
- Developed solutions to reduce operational costs by 20%, optimizing processes and contributing to profitability.
- Performed detailed data analysis on customer feedback, leading to actionable insights for business growth initiatives.
- Optimized internal processes related to billing, documentation management, and reporting systems, ensuring smooth operations throughout the organization.
Education
MBA - Master's in Business Administration- CMI Level 7
University of Roehampton
London, ENG 04.2023 - 05.2024
Skills
Teamwork and collaboration
Problem-solving
Time management
Flexible and adaptable
Multitasking
Calm under pressure
Supervision and leadership
Excellent communication
Friendly, positive attitude
Computer skills
Customer service
Microsoft office
Timeline
MBA - Master's in Business Administration- CMI Level 7
University of Roehampton
04.2023 - 05.2024
Customer Relationship Executive
State Bank of India
11.2019 - 03.2023
Supervisor
Centre Point Food Store
8 2023 - Current