Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pooja Sindhu Prasannan

Python Developer
Birmingham ,United Kingdom

Summary

Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

FRAUD ANALYST

PayPal
Bengaluru
07.2019 - 07.2021
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks
  • Maintained customer accounts by processing customer adjustments
  • Listened to customers’ questions and concerns to provide answers or responses
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.

Data Science Research Intern

BD BizViz
Bengaluru, Karnataka
08.2018 - 08.2019
  • Implemented randomized sampling techniques for optimized surveys.
  • Tested and validated models for accuracy of predictions in outcomes of interest.
  • Ran statistical analyses within software to process large datasets.
  • Developed polished visualizations to share results of data analyses.
  • Presented findings orally and in writing with advanced mathematical models.
  • Modeled predictions with feature selection algorithms.
  • Participated in team-building activities to enhance working relationships.

Education

Msc - ARTIFICIAL INTELLIGENCE, Data

Birmingham City University
09.2021 - 09.2022

BE - COMPUTER SCIENCE ENGG, Computer science

Oxford College of Engineering
08.2015 - 07.2019

Skills

Python

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Accomplishments

  • Achieved golden performer award year 2020-2021
  • Achieved best performer award year 2019-2020

Timeline

Msc - ARTIFICIAL INTELLIGENCE, Data

Birmingham City University
09.2021 - 09.2022

FRAUD ANALYST

PayPal
07.2019 - 07.2021

Data Science Research Intern

BD BizViz
08.2018 - 08.2019

BE - COMPUTER SCIENCE ENGG, Computer science

Oxford College of Engineering
08.2015 - 07.2019

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Pooja Sindhu PrasannanPython Developer