Pooja Sindhu Prasannan
Python Developer
Birmingham ,United Kingdom
Summary
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
FRAUD ANALYST
PayPal
Bengaluru
07.2019 - 07.2021
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
- Maintained customer accounts by processing customer adjustments
- Listened to customers’ questions and concerns to provide answers or responses
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Data Science Research Intern
BD BizViz
Bengaluru, Karnataka
08.2018 - 08.2019
- Implemented randomized sampling techniques for optimized surveys.
- Tested and validated models for accuracy of predictions in outcomes of interest.
- Ran statistical analyses within software to process large datasets.
- Developed polished visualizations to share results of data analyses.
- Presented findings orally and in writing with advanced mathematical models.
- Modeled predictions with feature selection algorithms.
- Participated in team-building activities to enhance working relationships.
Education
Msc - ARTIFICIAL INTELLIGENCE, Data
Birmingham City University
09.2021 - 09.2022
BE - COMPUTER SCIENCE ENGG, Computer science
Oxford College of Engineering
08.2015 - 07.2019
Skills
Python
Database Management
Python Django
Technical Writing
Software applications
Product development
Program testing software
Python and Bash proficiency
Linux
Accomplishments
- Achieved golden performer award year 2020-2021
- Achieved best performer award year 2019-2020
Timeline
Msc - ARTIFICIAL INTELLIGENCE, Data
Birmingham City University
09.2021 - 09.2022
FRAUD ANALYST
PayPal
07.2019 - 07.2021
Data Science Research Intern
BD BizViz
08.2018 - 08.2019
BE - COMPUTER SCIENCE ENGG, Computer science
Oxford College of Engineering
08.2015 - 07.2019