Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic
Pooja Shegokar

Pooja Shegokar

Northampton,Northamptonshire

Summary

Results-driven sales and administrative professional with a strong background in the real estate industry. Proven ability to manage sales operations, client relationships, and administrative processes to drive business growth and operational efficiency. Experienced in handling property transactions, coordinating with clients, and supporting teams with documentation, compliance, and market research. Adept at streamlining processes to enhance productivity, ensuring seamless communication between stakeholders, and delivering exceptional customer service. Strong organizational and multitasking skills, with a keen eye for detail and a commitment to excellence in real estate sales and administration.

Overview

2
2
years of professional experience

Work History

Administrative executive

NoBroker
Pune, India
01.2023 - 08.2023
  • Coordinated travel arrangements for executive team, reducing stress.
  • Implemented new filing system for improved document management.
  • Collaborated on company initiatives with cross-functional teams.
  • Conducted market research to support strategic planning.
  • Provided customer service assistance, resulting in increased client satisfaction.
  • Organised board meetings with attention to detail and timeliness.
  • Performed general secretarial duties, improving operational flow.
  • Updated company database regularly for accurate record-keeping.
  • Scheduled appointments whilst managing unexpected changes smoothly.
  • Liaised with vendors for procurement of office supplies.
  • Used Excel expertise to achieve data management, manipulation and presentation requests.

Sales and service administrator

Justo Real Fintech Pvt Ltd
Pune, INDIA
08.2021 - 12.2022
  • Coordinated with the sales team, enhancing overall productivity.
  • Worked on property sales with vendors and estate agents.
  • Resolved customer queries using in-depth product and service knowledge.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Managed office supplies inventory ensuring always well-stocked .
  • Handled direct mail campaigns successfully reaching targeted audience.
  • Updated sales records promptly and precisely for reliable reporting.

Education

Master of Business Administration - Luxury Brand Management

Glasgow Caledonian University London
London
09.2023

Bachelor of Business Administration - Human Resources Management

Indira college of commerce and science
Pune
07.2019

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Customer profiling and data cleansing
  • Vendor creation
  • High-volume inbox management
  • CRM platform management
  • New customer onboarding
  • Customer service-oriented
  • CRM system oversight
  • Returns and refunds handling
  • Verbal and oral communication
  • Customer data analysis
  • Customer account management
  • Effective communication
  • Empathy handling
  • Customer loyalty building

Achievements

  • Increased sales efficiency by 30% by implementing a streamlined documentation and CRM system, reducing processing time for property transactions.
  • Managed a portfolio of 100+ properties, ensuring accurate listings, timely updates, and seamless coordination between clients and agents.
  • Reduced processing errors by 25% by introducing standardized templates and automated workflows for contracts, agreements, and financial documentation.
  • Improved customer response time by 40%, leading to enhanced client satisfaction and a higher conversion rate of inquiries to sales.
  • Coordinated 50+ property site visits per month, optimizing scheduling to ensure an efficient client experience.
  • Facilitated a 20% increase in repeat client business by maintaining strong relationships through personalized follow-ups and post-sale support.
  • Oversaw the onboarding of 10+ new real estate agents by providing training on sales administration tools and company processes.

Timeline

Administrative executive

NoBroker
01.2023 - 08.2023

Sales and service administrator

Justo Real Fintech Pvt Ltd
08.2021 - 12.2022

Master of Business Administration - Luxury Brand Management

Glasgow Caledonian University London

Bachelor of Business Administration - Human Resources Management

Indira college of commerce and science
Pooja Shegokar