QA Analyst
24-7 Intouch
Bangalore , India
11 2022 - Current
- Conduct quality audits on customer interactions to ensure compliance with company policies and industry standards.
- Identify trends in customer support performance and provide feedback for process improvement.
- Collaborate with team leads to implememt training programs for agents based on audit findings.
- Develop reports on quality metrics and present acctionable recommendations to management.
- Ensure consistency in customer experience by monitoring and improving support workflows.