Pooja Panchal
Norwich,Norfolk
Summary
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
5
5
years of professional experience
Work history
Quality Engineer
Ingram micro
Norwich, Norfolk
09.2024 - Current
- Developed and implemented quality assurance protocols to enhance product reliability.
- Led initiatives to streamline quality control processes, reducing waste and improving efficiency.
- Managed documentation of quality processes and results to maintain compliance with regulatory requirements.
- Implemented corrective actions to reduce manufacturing defects.
- Enhanced customer satisfaction with proficiency in problem-solving and troubleshooting.
Restaurant manager
Eat Street
Norwich, Norfolk
01.2024 - 09.2024
- Managed daily operations to ensure high-quality dining experience for all guests.
- Trained and mentored staff on best practices in customer service and food handling procedures.
- Implemented organisational strategies to optimise restaurant workflow and improve efficiency.
- Coordinated scheduling and staffing to meet demands of peak service times.
- Developed and maintained relationships with suppliers to ensure timely delivery of quality ingredients.
- Conducted regular inventory checks to manage stock levels and reduce waste effectively.
- Trained new team members, enhanced service quality.
- Tracked key performance indicators on weekly basis; identified areas needing improvement.
- Innovated promotional strategies, raised brand awareness in local community.
- Managed daily operations for smooth restaurant functioning.
- Established safe secure dining environment with strong sanitation standards.
- Maintained safe working and guest environments, reducing injury or incident risks.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
Assistant kitchen manager
Waaghoba
Norwich, Norfolk
01.2023 - 03.2024
- Assisted in managing kitchen operations by coordinating daily tasks and schedules.
- Monitored food safety and hygiene standards to ensure compliance with regulations.
- Trained new kitchen staff on proper food preparation techniques and safety protocols.
- Oversaw inventory management by tracking supplies and placing orders as needed.
- Supported event catering by preparing meals and organising kitchen resources effectively.
- Resolved customer complaints with tact and professionalism for enhanced customer satisfaction.
Interior designer
Tanish Associates
Palanpur
07.2020 - 08.2022
- Designed and presented innovative interior concepts that aligned with client visions.
- Collaborated with architects and contractors to ensure seamless project execution.
- Developed mood boards and colour palettes to enhance overall design aesthetics.
- Researched and sourced materials and furnishings that met project specifications.
- Managed client communications to ensure expectations were met throughout projects.
- Assisted in staging and decorating spaces to create visually appealing environments.
- Supervised contractors during build phase, guaranteeing high-quality workmanship aligned with design vision.
- Managed multiple projects concurrently to meet deadlines consistently.
- Produced detailed drawings to visualise ideas effectively.
- Adapted swiftly to changing demands from clients or unexpected challenges in construction.
Education
MSc management - Business Management
University of east Anglia
Norwich 09.2023
Civil Engineer - Civil Engineering
Gujarat Technology University
Gujarat 09.2019
Associate of Applied Science - Biology
NIB School of Science
Palanpur 03.2015
Skills
- Quality assurance familiarity
- Business development
- Restaurant cost control
- Health, safety and environment (HSE) compliance
- Quality control and line checking
- Hospitality business management
- Networking ability
- Qualitative research
- Open and clear communicator
- Digital marketing proficiency
Languages
Gujarati
Native
English
Upper intermediate
B2
Hindi
Proficient
C2
Timeline
Quality Engineer
Ingram micro
09.2024 - Current
Restaurant manager
Eat Street
01.2024 - 09.2024
Assistant kitchen manager
Waaghoba
01.2023 - 03.2024
Interior designer
Tanish Associates
07.2020 - 08.2022
MSc management - Business Management
University of east Anglia
Civil Engineer - Civil Engineering
Gujarat Technology University
Associate of Applied Science - Biology
NIB School of Science