Pooja Manchekar
London,UK
Summary
ServiceNow Developer with 9 years of IT experience, including 4 years of hands-on ServiceNow development and administration. Proven expertise in designing, developing, and delivering Enterprise Service Management (ESM) and automation solutions. Strong background in ITSM, CMDB, CSDM, Asset Management, custom application development, and integrations. Adept at working in Agile environments, collaborating with global stakeholders, and delivering high-quality solutions in deadline-driven projects.
Overview
9
9
years of professional experience
1
1
Certification
Work history
ServiceNow developer
Neyo LTD
London, UK
2023.04 - Current
Client: Multinational IT Company (Jan 2024 – Till Date)
- Led CMDB governance and data lifecycle management aligned with CSDM standards.
- Managed CI creation, normalization, validation, retirement, and archival.
- Eliminated duplicate CIs and improved data integrity across CMDB classes and relationships.
- Implemented CI retirement and aging policies to remove obsolete data.
- Performed CMDB imports and reconciliations using Import Sets and Transform Maps.
- Monitored and improved CMDB quality using CMDB Health Dashboards.
Client: German Multinational IT Company (Apr 2023 – Dec 2023)
- Built advanced CMDB Query Builder templates for incident, change, and impact analysis.
- Designed role-based CMDB Workspaces to improve operational efficiency.
- Implemented data enrichment and governance processes using CMDB Data Manager.
- Documented CMDB standards and best practices; collaborated within a 7-member team.
ServiceNow developer
Cognizant Technology Solutions
Mumbai, India
2021.09 - 2022.08
- Delivered ITSM implementations (Incident, Problem, Change, Request) and custom applications.
- Automated update set movement using Update Sources.
- Implemented REST API integrations and supported Agile user stories.
- Configured incident routing, reports, and notifications.
- Improved ServiceNow Health Scan score from 66% to 86% by implementing best practices.
- Worked closely with US-based stakeholders in an Agile delivery model.
Software developer
Accenture
Mumbai
2020.04 - 2021.09
- Developed web applications using AngularJS, JavaScript, HTML, and CSS.
- Participated in Agile ceremonies and sprint deliveries.
- Performed unit testing, defect fixes (FUT/SIT/UAT), and code refactoring.
- Delivered cross-browser compatible and performance-optimized solutions.
Software developer
Capgemini
Mumbai, India
2018.05 - 2020.03
- Developed web applications using AngularJS, JavaScript, HTML, and CSS.
- Participated in Agile ceremonies and sprint deliveries.
- Performed unit testing, defect fixes (FUT/SIT/UAT), and code refactoring.
- Delivered cross-browser compatible and performance-optimized solutions.
Application Developer
Maipika Innovations
Mumbai, India
2017.03 - 2018.05
- Developed web applications using AngularJS, JavaScript, HTML, and CSS.
- Participated in Agile ceremonies and sprint deliveries.
- Performed unit testing, defect fixes (FUT/SIT/UAT), and code refactoring.
- Delivered cross-browser compatible and performance-optimized solutions.
Education
BTech -
Mumbai University
Mumbai /2011 - /2015
Technical Diploma -
Mumbai University
Mumbai /2007 - /2011
SSC -
State Board
MumbaiSkills
ServiceNow: ITSM, CMDB, CSDM, HAM, SAM, Service Catalog, Service Portal, Workflows, CMDB Health, Reports
Scripting: JavaScript, AngularJS, Jelly, HTML, CSS, jQuery, XML
Integrations: REST APIs, Import Sets, Transform Maps
Databases: Oracle, MS SQL Server
Tools: ServiceNow, Postman, VS Code
Methodologies: Agile / Scrum
Scripting: JavaScript, AngularJS, Jelly, HTML, CSS, jQuery, XML
Integrations: REST APIs, Import Sets, Transform Maps
Databases: Oracle, MS SQL Server
Tools: ServiceNow, Postman, VS Code
Methodologies: Agile / Scrum
Certification
CIS-CSA |CIS-CAD |CIS-ITSM | CIS-HAM | CIS-SAM
Accomplishments
- Pat on the Back Award – ServiceNow Project (Capgemini)
- Published Kumbhkaran App on Google Play Store
- Organized business unit–level knowledge-sharing and engagement events
Timeline
ServiceNow developer
Neyo LTD
2023.04 - Current
ServiceNow developer
Cognizant Technology Solutions
2021.09 - 2022.08
Software developer
Accenture
2020.04 - 2021.09
Software developer
Capgemini
2018.05 - 2020.03
Application Developer
Maipika Innovations
2017.03 - 2018.05
BTech -
Mumbai University
/2011 - /2015
Technical Diploma -
Mumbai University
/2007 - /2011
SSC -
State Board