Summary
Overview
Work history
Education
Skills
Timeline
BusinessAnalyst

Pooja Dumbala

Coventry,Shropshire

Summary

Experienced counselling professional with history diversifying services to meet individual client needs. Works with care and compassion to deliver targeted care programmes for improved social and behavioural outcomes. Meticulous in assessments and monitoring to provide excellent care continuity. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work history

Customer support - nutrition counsellor

Agric pharma
Hyderabad , India
11.2020 - 02.2022
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Smoothened customer onboarding experience, providing superior level of customer care.
  • Fulfilled targets in line with complaint, dispute and chargeback procedures.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Negotiated with suppliers to develop fair and professional contracts.
  • Coached and trained administrative staff to fulfill tasks and projects.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Organised team building activities to foster professional relationships with staff.

Education

Master of Science - Global healthcare management

Coventry University
Coventry
03/2022 - 05/2023

Bachelor of Science - Pharmaceutical science

jaipur national university
Jaipur, India
09/2016 - /2020

Skills

  • Helpdesk administration
  • User training
  • Customer service
  • Customer needs analysis
  • Query management
  • Complaint handling
  • Product expertise
  • Telephone customer support
  • Lead management
  • Excel proficiency
  • Payment processing
  • Brand awareness and representation
  • Customer care
  • Customer experience
  • Data confidentiality
  • Operations management
  • Reporting and documentation
  • Documentation control
  • Report writing
  • Promotions
  • Public Relations
  • Database administration
  • Complaint resolution
  • Project scheduling
  • Presentation design
  • Business administration
  • Workflow planning
  • Microsoft Office expertise
  • Data management
  • Data entry
  • Employee management

Timeline

Customer support - nutrition counsellor

Agric pharma
11.2020 - 02.2022

Master of Science - Global healthcare management

Coventry University
03/2022 - 05/2023

Bachelor of Science - Pharmaceutical science

jaipur national university
09/2016 - /2020
Pooja Dumbala