Pooja Devadiga

Responsibilities:

• Monitored daily operations to optimize sales performance, tracked KPIs, and coached team members to consistently meet or exceed both personal and store targets.
• Conducted regular training sessions on product knowledge, sales techniques, and customer service to enhance team confidence and skill levels.
• Assisted Business Manager with decision-making and ensured smooth and efficient store operations.
• Managed stock and inventory, ensuring accurate levels and seamless product flow through coordination with merchandising team.
• Contributed to budget preparation and ensured optimal resource allocation across departments.
• Led visual merchandising efforts to align with brand standards and seasonal themes, driving customer engagement.
• Streamlined store procedures by implementing checklists and operational audits, improving compliance and overall efficiency.
• Led recruitment for sales associates, key holders, supervisors, and floor managers.
• Prepared detailed reports to provide insights into business performance and recommend improvements.
• Investigated operational issues, prepared reports, and supported problem resolution to ensure smooth operations.

Key Achievements:

• Surpassed monthly sales targets by 18% over budget and 12% YoY within first three months, driven by focused sales strategies, team coaching, and strong leadership.
• Increased customer satisfaction scores by 15% through proactive engagement and coaching staff on service excellence.
• Ranked among top 3 stores in district for revenue, KPIs, and employee engagement in last quarter, reflecting strong customer relationships and team motivation.
• Organized district-wide hiring event, successfully recruiting and training 16 seasonal employees, ensuring their success during holiday period.
• Boosted Store Profitability- Improved store profitability by 20% year-over-year through effective cost control measures, efficient staff scheduling, and driving upselling initiatives across team.
• Reduced employee turnover by 25% by fostering positive work culture, implementing regular feedback sessions, and creating opportunities for growth within team.

Location: Manipal, India

• Spearhead overall sales and marketing initiatives for the flagship product, Emvolio , portable vaccine carrier tailored for last-mile healthcare delivery.
• Report directly to the CEO, providing regular insights on sales performance, market feedback, and budget planning.
• Conduct in-depth market research to uncover new business opportunities, track industry trends, and identify potential clients across the healthcare and tech sectors.
• Collaborate closely with sales teams to prospect and qualify high-potential leads across designated geographic regions.
• Develop and implement strategic go-to-market plans to enhance product visibility, customer acquisition, and overall profitability.
• Represent the company at key industry conferences and events, leveraging networking to generate new B2B leads and strategic partnerships.
• Deliver high-impact product demonstrations to large enterprises and government agencies, both in-person and virtually.
• Recently conducted a virtual presentation of Emvolio to the Department of Animal Husbandry, Government of Karnataka.
• Maintain strong relationships with clients in India, Sri Lanka, and Bangladesh, fostering long-term collaborations and recurring sales.
• Successfully closed a cross-border deal with a Sri Lankan healthcare company, resulting in consistent monthly sales of 100+ units.
• Exceeded B2B revenue targets by 15% for FY 2020-2021 through effective client engagement, strategic sales planning, and impactful product showcases.
• Routinely arrange client visits and one-on-one meetings to deepen relationships and optimize the sales pitch success rate.
• Provided comprehensive reports on market trends, competitor activities and customer demands to senior management team.
• Led negotiations with potential partners, resulting in successful deals and collaborations.

• Appointed as senior floor manager for Global Flagship store of 13,000 Square Foot divided into three floors.
• Responsible for driving sales, managing daily operations and leading team to meet ambitious KPIs.
• Reported directly to senior brand leader and district managers.

Key achievements:

• Achieved over £2M in sales in consecutive quarters, consistently surpassing targets by 121% YoY.
• Successfully trained and motivated large team, leading to record-breaking Black Friday sales and high customer satisfaction.
• Regulating hosted visits from senior company figures and also third party figureheads.
• Supported in development and progression of 6 stylists into senior stylist roles.
• Strategically focused on improving KPIs by increasing team awareness and performance through regular product knowledge/sales technique training and motivation
• Increased data capture rate from 65% to 75%, strengthening customer retention and engagement through regular product knowledge training and targeted sales techniques.