Pooja Devadiga

Responsibilities:

• Monitored daily operations to optimize sales performance, tracked KPIs, and coached team members to consistently meet or exceed both personal and store targets.
• Conducted regular training sessions on product knowledge, sales techniques, and customer service to enhance team confidence and skill levels.
• Assisted Business Manager with decision-making and ensured smooth and efficient store operations.
• Managed stock and inventory, ensuring accurate levels and seamless product flow through coordination with merchandising team.
• Contributed to budget preparation and ensured optimal resource allocation across departments.
• Led visual merchandising efforts to align with brand standards and seasonal themes, driving customer engagement.
• Streamlined store procedures by implementing checklists and operational audits, improving compliance and overall efficiency.
• Led recruitment for sales associates, key holders, supervisors, and floor managers.
• Prepared detailed reports to provide insights into business performance and recommend improvements.
• Investigated operational issues, prepared reports, and supported problem resolution to ensure smooth operations.

Key Achievements:

• Surpassed monthly sales targets by 18% over budget and 12% YoY within first three months, driven by focused sales strategies, team coaching, and strong leadership.
• Increased customer satisfaction scores by 15% through proactive engagement and coaching staff on service excellence.
• Ranked among top 3 stores in district for revenue, KPIs, and employee engagement in last quarter, reflecting strong customer relationships and team motivation.
• Organized district-wide hiring event, successfully recruiting and training 16 seasonal employees, ensuring their success during holiday period.
• Boosted Store Profitability- Improved store profitability by 20% year-over-year through effective cost control measures, efficient staff scheduling, and driving upselling initiatives across team.
• Reduced employee turnover by 25% by fostering positive work culture, implementing regular feedback sessions, and creating opportunities for growth within team.

• Appointed as senior floor manager for Global Flagship store of 13,000 Square Foot divided into three floors.
• Responsible for driving sales, managing daily operations and leading team to meet ambitious KPIs.
• Reported directly to senior brand leader and district managers.

Key achievements:

• Achieved over £2M in sales in consecutive quarters, consistently surpassing targets by 121% YoY.
• Successfully trained and motivated large team, leading to record-breaking Black Friday sales and high customer satisfaction.
• Regulating hosted visits from senior company figures and also third party figureheads.
• Supported in development and progression of 6 stylists into senior stylist roles.
• Strategically focused on improving KPIs by increasing team awareness and performance through regular product knowledge/sales technique training and motivation
• Increased data capture rate from 65% to 75%, strengthening customer retention and engagement through regular product knowledge training and targeted sales techniques.

• Supervised 30 cross-functional team members to maintain high standards of customer service
• Motivated team members to achieve monthly targets
• Completed full financial year figures 5 weeks before EOY
• Smashed weekly targets with excellent conversion rate and other KPIs
• Increased sales by 14% vs LY
• Achieved 99% in 360 Audit -2023
• Smashed Global and Head office visits with excellent feedback
• Recruited and trained staff members on store standards
• Reviewed sales reports, leveraging insights to optimize sales opportunities and increase revenue
• Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales * Reviewed sales reports, leveraging insights to optimize sales opportunities and increase revenue

• Appointed as BDO in technological startup with team of overall 30 people
• Responsible for overall sales and marketing of flagship product, Emvolio (Portable vaccine carrier)
• Reported directly to CEO of company regarding sales performance and budget Conducted in-depth research to identify new business opportunities, potential clients, and industry trends within healthcare and tech sectors.
• Worked with sales teams to prospect and qualify potential customers within assigned geographic territories
• Developed and implemented value-adding strategies to increase product and service profitability
• Generated new leads through networking at industry conferences and events
• Demonstrated product lines to large companies with polished presentation skills
• Virtually presented flagship product to Department of Animal Husbandry- Govt of Karnataka, India
• Achieved B2B revenue target for financial year 2020-21 Closed deal with Sri Lankan healthcare company, leading to consistent monthly sales of 100 units for flagship product.
• Exceeded B2B revenue targets by 15% for financial year 2020-2021 through strategic client acquisition and product demonstration.
• Arranged in-person meetings and visited with clients to improve success of sales pitch. Built and established strong relationships with customers across India, Sri Lanka and Bangladesh enabling long-term partnerships.