Summary
Overview
Work History
Education
Skills
Timeline
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Polly Whytock (9/10/04)

Polly Whytock (9/10/04)

Grange,Errol

Summary

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Works expertly in a team but also comfortable in independent scenarios. Always interested in learning new things and can adapt to new and challenging scenarios.


Outgoing and friendly worker with excellent interpersonal communication strengths. Solid experience processing payments, welcoming new and returning customers and meeting customer demands with diligent and well-organized mentality.

Overview

5
5
years of professional experience

Work History

Sales assistant

WHSmith
Perth, Perth and Kinross
05.2023 - Current
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed and taken a leadership role for the store when management was unavailable.
  • Improved customer service by efficiently handling queries and complaints.
  • Known to have a happy and cheery attitude when working with customers.
  • Trained new staff members, fostering a supportive working environment.
  • Built rapport with new and existing customers to boost client retention.
  • Stayed calm and dealt with unruly or unlawful people within the store.

Cafe Waitress

The Horn Milk Bar
Perth, Perth and Kinross
07.2020 - 06.2022
  • Take customer orders promptly, noting down specific requirements and communicating with kitchen teams.
  • Serve food and beverages to customers in line with prescribed portioning and presentation standards.
  • Follow prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Operate cash registers with proficiency during busy times throughout the day, reducing customer queues.

Education

Bachelor of Arts - Computer Arts

University of Abertay
Dundee, Dundee City
09.2022 -

Scottish Qualifications Certificate -

Perth High School
Perth & Kinross

Skills

  • Opening and closing procedures
  • Price changes and working with POS
  • Cleaning requirements
  • High-volume queue control
  • Exceptional customer service
  • Computer expertise
  • High stress tolerance
  • Organising and managing book charts
  • Promoting new or upcoming stock within the store

Timeline

Sales assistant

WHSmith
05.2023 - Current

Bachelor of Arts - Computer Arts

University of Abertay
09.2022 -

Cafe Waitress

The Horn Milk Bar
07.2020 - 06.2022

Scottish Qualifications Certificate -

Perth High School

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Polly Whytock (9/10/04)