Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Polly Cochrane

Polly Cochrane

Craigavon,Northern Ireland

Summary

Dedicated professional with expertise in customer service and team collaboration, demonstrating reliability during peak hours and proficiency in handling complaints. Skilled in supply restocking, cash register use, and maintaining organisation through attention to detail and time management. Adept at verbal and written communication, critical thinking, and active listening to ensure seamless operations and customer satisfaction. Committed to fostering a positive environment while pursuing opportunities to further enhance operational efficiency and service excellence.

Overview

2
2
years of professional experience

Work history

Barista

Outhaus
Portadown, Armagh City Banbridge and Craigavon
06.2025 - Current
  • Performed cash handling duties accurately to maintain financial integrity.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Performed all closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned and sanitised coffee preparation areas, maintaining impeccable hygiene standards.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Waitress

Potbelly
Gilford, Armagh City Banbridge and Craigavon
09.2023 - 05.2025
  • Greeted and escorted guests to tables, fostering warm welcome.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
  • Prepared tables for guests by setting out linens and silverware.
  • Obtained food and drink orders using standard order pad or memorization.
  • Delivered accurate checks.
  • Processed accurate cash and credit card transactions.
  • Carried dirty plates and silverware to kitchen, expediting dishwashing process.
  • Swept and mopped floors and removed trash.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Checked on guests to verify satisfaction with each course.
  • Informed customers of daily specials.
  • Memorized frequent customer preferences to build relationships
  • Managed table settings for enhanced dining experience.

Education

GCSEs - Currently studying A Levels

Portadown College
United Kingdom

Skills

  • Supply restocking
  • Verbal and written communication
  • Time management
  • Critical thinking
  • Organisation
  • Attention to detail
  • Handling complaints
  • Customer service
  • Active listening
  • Team collaboration
  • Cash register use
  • Patience and tolerance
  • Reliability in peak hours

Affiliations

  • Photography
  • Musical theatre
  • Painting/drawing

Timeline

Barista

Outhaus
06.2025 - Current

Waitress

Potbelly
09.2023 - 05.2025

GCSEs - Currently studying A Levels

Portadown College

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Polly Cochrane