Polly Petrelli

• Promoted to lead a team of 5 QA engineers, providing mentorship, guidance, and support for individual growth while maintaining a collaborative team culture.
• Managed day-to-day QA operations, ensuring smooth execution of manual and automated testing across the product.
• Improved team satisfaction scores through active coaching, clear communication, and fostering an open environment for feedback.
• Ensured best practices for QA were followed, overseeing the creation of test plans, test cases, and reporting.
• Led the integration of automated testing tools, including Playwright and security scanning tools, into the overall QA strategy, reducing manual efforts and increasing overall efficiency.
• Worked closely with development, product, and operations teams to ensure the highest standards of quality were met at every stage of the SDLC.

• Led manual and automated testing efforts for web applications, focusing on functional, regression, and performance testing.
• Built a Playwright-based automation framework from the ground up, significantly improving test coverage and reducing regression testing time by 70%.
• Introduced testing early in the SDLC, implementing test cases and feedback loops in collaboration with developers during the design and development phases.
• Developed a Jenkins pipeline to automate Playwright test execution integrating it into the CI/CD pipeline for continuous delivery.
• Actively contributed to defining and optimising testing processes across multiple teams, ensuring high-quality code deployments.

• Mentored junior engineering staff, offering advice on best testing and quality practices
• Participated in decisions related to new testing equipment decisions, prioritizing maximum return on investment (ROI) for business
• Identified delivery risks for various projects and developed strategies to avoid delays
• Introduced Accessibility Testing for Web App development, for business to comply with WCAG
• Introduced automated Visual Testing for Web App development to detect and review visual UI changes faster
• Introduced Security Testing for APIs to ensure high security standards between annual penetration testing reports
• Contributed with code changes on Web App development to increase accessibility and user satisfaction
• Executed Performance Testing on APIs
• Monitored production application using Datadog to alert engineering manager for performance issues

• Researched and built API and Web App testing frameworks to improve regression testing timeframes
• Participated in multi-disciplinary defect reviews to understand and address root causes for failures and errors
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction
• Dockerised applications by creating docker images from docker files
• Expertise in using JIRA software with Github for real time bug tracking and issue management
• Participated in developing unit tests to improve quality of web app
• Experience in implementation of continuous integration, delivery and deployment through CI/CD pipeline for testing frameworks
• Achieved AWS Certified Solutions Architect - Associate certification

• First QA hire of company
• Built native mobile app automation framework to improve regression testing timeframes for mobile app testing
• Experienced with using Saucelabs for automation and manual testing
• Built automation framework to improve regression testing timeframes for web app
• Performed automated and manual API Testing using Postman
• Experienced in exploratory testing for web and native mobile apps
• Presented product improvements and new features to business
• Created test plans to support testing function in company

• Used Selenium WebDriver with Java to automate simple web applications
• Executed API Testing using SOAP UI and Postman
• Performed Database Testing using SQL
• Performed manual Functional and non-Functional Testing
• Conducted UAT sessions with various users from across business
• Acted as Scrum Master on various projects

• Performed manual Functional and Exploratory Testing
• Worked with clients like Saga, Capita TVL, Noddle, Leeds Building Society, Serco, Missguided, Fanatics, Marston Group, Matalan, Car Care Plan, Bennetts
• Evaluated surveys and workshop results to help with understanding client satisfaction
• Provided training to clients for how to use new systems
• Achieved PRINCE 2 Foundation and PRINCE 2 Practitioner certification
• Coordinated work of BAU team and delegated tasks where appropriate
• Provided out of hours on call support to clients

Service Management Team

• Combined patience, determination, and persistence to troubleshoot client issues
• Skilled at evaluating options and generating solutions

Product Development Team

• Worked in Agile environment and developed technical skills
• Performed manual testing
• Created test scripts and quality assurance forms