Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Polina Tarasova

London,UK

Summary

Experienced in different industries customer support specialist with proficiency in Russian, French, and English languages. I’m a problem-solving expert with user-centered approach in my every day work. I support businesses, ensuring high clients‘ satisfaction. Skilled in target setting and tracking, with a strong command of Salesforce and Intercom to drive performance metrics.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Customer Care Specialist

Tech Stealth Startup
London
01.2025 - Current
  • Developed troubleshooting guides simplifying problem resolution for customers.
  • Trained and optimised AI chatbot for better customer interactions, improving response accuracy and its efficiency.
  • Assisted users via Live Chat during an internal product launch, resolving inquiries and ensuring a seamless experience.
  • Led customer interviews to gather real-life feedback, then used their insights to develop escalation workflows and improve internal documentation, as well as communicate the results with other teams.
  • Developed a Customer Request Tracking System, streamlining request management and collecting data.
  • Conducted QA testing for the Start Up App and its device, identifying and reporting issues before launch to improve product quality.

Customer Care Representative

Circle
London
02.2022 - 11.2024
  • Provided B2B customer support in the blockchain and cryptocurrency sector.
  • Assisted users with stablecoin transactions and blockchain-based financial services, as well as fiat banking issues.
  • Troubleshooted and resolved complex customer issues on a daily basis.

Technical Support Specialist

VK (MY.GAMES Cloud)
Russia
02.2020 - 02.2022
  • Provided technical support for cloud gaming services via Live chat and email.
  • Escalated technical issues and monitored service performance using Grafana and Zabbix.
  • Worked closely with product managers and marketing teams to improve the cloud gaming platform experience.

Education

English Philology

IKBFU
Kaliningrad, Russia
2014 - 2015

Skills

  • Problem-solving
  • Live chat support
  • Bilingual customer support
  • Target setting and tracking
  • Salesforce/Intercom

Languages

Russian
Native
French
Advanced

Certification

Currently pursuing Google UX Design Professional Certificate

Timeline

Customer Care Specialist

Tech Stealth Startup
01.2025 - Current

Customer Care Representative

Circle
02.2022 - 11.2024

Technical Support Specialist

VK (MY.GAMES Cloud)
02.2020 - 02.2022

English Philology

IKBFU
2014 - 2015

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Polina Tarasova