Polina Larionova
ABERDEEN
Summary
Enthusiastic employee with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front office supervisor
Courtyard by Marriott , Airport
Aberdeen
2023.04 - Current
- Oversaw 7 front desk agents in providing smooth and efficient service in compliance with hotel brand standards.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
Front Office Assistant
Marriott Hotel Dyce
Aberdeen
2021.11 - Current
- Dealt effectively working with in high pressure and fast paced environment while providing high customer service, it includes billing
- Suggesting Facilities available to guests
- Assisting guests with personal requirements to enhance quality of stay.
Duty manager
Chaophraya Aberdeen
Aberdeen
2019.08 - 2021.11
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Handled guest complaints to protect brand reputation.
- Recruited and onboarded new staff to meet performance standards.
- Forecasted sales trends to plan team resourcing.
Head Bartender
Esslemont Bar & Restaurant
Aberdeen
2019.05 - 2019.08
- Responsible for all inventories & Smooth Operations
- Responsible for achieving restaurant targets
- Contributed set up structure for new cocktail menu.
Sales Executive
Creme De La Creme Boutique
2016.06 - 2018.09
- Meeting with clients and set sales contracts
- Maintaining records
- Responsible for sales performance
- Demonstrating and presenting products.
Education
Higher National Diploma - Accounting
Russian Gumnasium
Estonia 09/2016 - 05/2019
SVQ Level 5 - Business and Management
North East Scotland college
Aberdeen, Aberdeen City 08/2020 - 04/2022
Skills
- Operations Management
- Managing strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.
- Devising marketing strategies to tap/explore greater market/ business volumes.
- Computer skills/ Data Entry/ MS Office Word/ Excel/ Power Point
- Fluent in written & spoken English
Certification
Certificated First-aider
Timeline
Front office supervisor
Courtyard by Marriott , Airport
2023.04 - Current
Front Office Assistant
Marriott Hotel Dyce
2021.11 - Current
Duty manager
Chaophraya Aberdeen
2019.08 - 2021.11
Head Bartender
Esslemont Bar & Restaurant
2019.05 - 2019.08
Sales Executive
Creme De La Creme Boutique
2016.06 - 2018.09
Higher National Diploma - Accounting
Russian Gumnasium
09/2016 - 05/2019
SVQ Level 5 - Business and Management
North East Scotland college
08/2020 - 04/2022
Certificated First-aider
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