Polina Palash
Cheltenham,Gloucestershire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work History
waitress
nagomi restaurant
Cheltanham
02.2023 - 04.2023
- Assisted with inventory management, streamlined restaurant operations.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Utilised professional communication skills to resolve customer complaints.
manager
Pizza Hut delivery
Cheltenham
04.2023 - Current
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Led performance reviews, identified areas for improvement.
- Designed and implemented training to further develop staff based on business goals.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Delivered high-quality products to increase customer satisfaction.
sales assistant
World of Jeans
12.2019 - 07.2022
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Social media manager
Marmur Group interior design studio
Moscow
04.2021 - 09.2021
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Developed engaging online content for improved customer interaction.
- Boosted customer engagement with effective management of all social media platforms.
- Enhanced digital presence through the creation of compelling visual designs.
- Monitored industry trends for incorporation into our social media strategy.
- Produced photo and video content with excellent editing skills.
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
- Set standards for outgoing content, producing templates and examples.
Manager's assistant
Strozzi palace
Cheltenham
12.2023 - Current
- Communicated with stakeholders, enhanced brand reputation.
- Conducted research for informed business strategies.
- Provided customer service on behalf of management, resolved client issues effectively.
- Organised files and documents for easy access and retrieval.
- Supervised administrative work in RMS cloud office and set goals for staff.
Model
Kmodels
Kyiv
11.2019 - 01.2021
- Collaborated with photographers to produce compelling images for advertising campaigns.
- Collaborated with creative teams to contribute ideas and insights, shaping visual narrative of campaigns.
Education
Management -
Ukrainian Khmelnitsky National University of Management and Law
Khmelnitsky Ukraine 09/2022 -
Piano and Vocals -
Ukrainian Art College
10/2012 - 02/2022
Economics and exchange logistics
Khmelnytsky National University
Khmelnytsky , Ukraine 09/2022 -
Skills
- Customer relationship building
- Staff mentoring
- Brand understanding
- Instagram account management
- Leadership skills
- Market research techniques
Languages
English
Upper intermediate (B2)
Ukrainian
Native
Russian
Fluent
Polish
Beginner (A1)
German
Beginner (A1)
Personal Information
Date of birth: 09/02/06
Custom
- Responsible
- Stress-resistant
- Friendly
- Communicative
- Motivated
Timeline
Manager's assistant
Strozzi palace
12.2023 - Current
manager
Pizza Hut delivery
04.2023 - Current
waitress
nagomi restaurant
02.2023 - 04.2023
Social media manager
Marmur Group interior design studio
04.2021 - 09.2021
sales assistant
World of Jeans
12.2019 - 07.2022
Model
Kmodels
11.2019 - 01.2021
Management -
Ukrainian Khmelnitsky National University of Management and Law
09/2022 -
Piano and Vocals -
Ukrainian Art College
10/2012 - 02/2022
Economics and exchange logistics
Khmelnytsky National University
09/2022 -
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