Plamen Genkov
Business Administration Manager
Summary
Highly motivated and results-oriented professional with a proven track record in solving complex problems and demonstrating loyalty and dedication as a team player. Recognized for going the extra mile and leveraging tech-savvy skills to harness technology for improving lives. Actively pursuing opportunities to apply problem-solving expertise and a passion for positive impact in sectors such as healthcare, education, renewable energy, construction, and social impact. Committed to contributing innovative solutions that drive meaningful change in these industries.
Overview
12
12
years of professional experience
Work History
Business Administration Manager
Go Service Solutions Limited
08.2018 - Current
- Oversees and optimizes daily administrative operations, including office management, accounts payable/receivable, and financial reporting, to ensure efficiency and accuracy.
- Manages all aspects of compliance, including maintaining accurate records, conducting internal audits, liaising with external auditors, and ensuring adherence to customer service level agreements.
- Leads and develops a team of administrators, providing training, coaching, and performance management to support business needs.
- Manages IT functions, ensuring the company’s technology infrastructure is secure, up-to-date, and aligned with business standards.
- Streamlines business processes and implements process improvements across departments to enhance service performance and operational efficiency.
- Manages fleet operations, including budget planning, vehicle allocation, vendor negotiations, and providing guidance to the Fleet Coordinator.
- Streamlined administrative processes, reducing operational costs by 18% within the first year.
- Led a team of 12 staff, improving productivity metrics by 25% through targeted training and workflow redesign.
- Managed budgeting and forecasting, achieving a 10% under-budget performance annually.
- Implemented new reporting systems that decreased monthly closing time by 35% and enhanced financial accuracy.
Business administrator
Amazon Logistics
08.2017 - 08.2018
- Supported delivery service partners by addressing system queries and handling payments.
- Collaborated with Amazon senior management to develop new processes within the logistics network.
- Managed customer service escalations and maintained communication with delivery service partners.
- Streamlined logistics workflows, boosting delivery efficiency by 25% and reducing operational costs by 15%.
- Coordinated daily activities across multiple distribution centers, managing over 1,000 shipments per day.
- Developed data-driven dashboards that enhanced decision-making speed, cutting reporting time by 40%.
- Implemented inventory tracking upgrades, decreasing stock discrepancies by 30% and improving order accuracy.
Technical adviser
Chargemaster PLC
12.2016 - 07.2017
- Responsible for the arrangement of installations of electric vehicle chargers across the UK mainland.
- Monitored customer accounts, provided regular updates, and completed regular call cycles.
- Additionally, I arranged bookings for home charger installations and entered key data into our bespoke CRM system.
- Advised on over 50 client projects, enhancing system efficiency by 30% on average.
- Designed and implemented technical roadmaps that reduced deployment times by 25%.
- Cultivated strong partnerships with key clients, increasing repeat business by 40%.
- Delivered customized technical workshops that improved client satisfaction scores from 78% to 92%.
Business Owner / Technician
Revive Mobile Solutions LTD
08.2016 - 02.2017
- Managed all aspects of an electronics repair start-up, specializing in mobile and tablet hardware diagnostics and restoration.
- Balanced dual responsibilities of business administration and full-time technical service delivery.
- Diagnosed and repaired over 1,000 mobile devices monthly, achieving a 95% first-time fix rate.
- Reduced average repair turnaround time by 30% through process optimization and skill enhancement.
- Implemented rigorous testing protocols that decreased post-repair defects by 25%.
- Trained junior technicians on quality standards, improving team accuracy and efficiency by 20%.
Tele agent
TELUS International
05.2014 - 08.2015
- Coordinated end-to-end emergency vehicle logistics and out-of-hours reservations for a diverse portfolio of corporate, private, and high-priority breakdown clients.
- Acted as a primary liaison for key account stakeholders, including the RAC, AA, and Motability, ensuring seamless service delivery during critical windows.
- Managed complex roadside assistance escalations and call-outs, maintaining high service standards under strict time constraints.
Education
Master's Degree - Finance And Banking
University of Agribusiness And Rural Development
Plovdiv, Bulgaria 04.2001 -
Bachelor's Degree - International Economic Relations
Plovdiv University Paisii Hilendarski
Plovdiv, Bulgaria 04.2001 -
Skills
- Power apps
- MS 365
- SharePoint
- Adobe Photoshop
- Premiere
- After Effects
- AWS
- Azure
- VBA
- Java
- PHP
- SQL
Interests
Active Lifestyle: Keen swimmer and amateur tennis player
Geopolitical Analysis: Passionate about global affairs, regularly engaging with in-depth geopolitical research and articles
Digital Content Creation: Experienced in video editing and production; manage a personal YouTube project focused on educational and informative content
Coursework
- CAMBRIDGE CERTIFICATE IN ADVANCED ENGLISH
- FIRST AID CERTIFICATION
Timeline
Business Administration Manager
Go Service Solutions Limited
08.2018 - Current
Business administrator
Amazon Logistics
08.2017 - 08.2018
Technical adviser
Chargemaster PLC
12.2016 - 07.2017
Business Owner / Technician
Revive Mobile Solutions LTD
08.2016 - 02.2017
Tele agent
TELUS International
05.2014 - 08.2015
Master's Degree - Finance And Banking
University of Agribusiness And Rural Development
04.2001 -
Bachelor's Degree - International Economic Relations
Plovdiv University Paisii Hilendarski
04.2001 -