Microsoft Office
Philip Stewart
HR Officer
Leeds
Summary
Committed people professional with an ability to deliver looking to continue development within human resources and employee experience in the tech industry. Skilled in working under pressure and adapting to new challenges to enhance the organisational brand - with a skill set best employed in coordinating between teams and driving goal oriented projects which have delicate timescales.
Having managed and recruited teams, I understand the importance of communication and relationship building to ensure a positive outcome for stakeholders and employees alike.
Always aiming to bring a solutions based way of working to every facet of employment and to drive positive change through collaborative endeavour. Reliable and passionate, I have an outcome driven working style informed by empathetic, people-led practices.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
6
6
Certifications
Work History
HR Officer
Skills For Care Ltd
07.2023 - Current
- Providing support, advice and guidance to line managers, employees, and external stakeholders on HR best practice.
- Supporting senior HR colleagues to provide guidance to managers across all facets of people management.
- Handle various different aspects of employee relations including wellbeing, performance management, disciplinary and grievance cases, and assisting with collective consultation.
- Coordination and delivery of end-to-end recruitment and selection.
- Lead on onboarding and induction for new colleagues, handle every aspect of the employee journey from the provision of accurate documentation and employment checks, through to employee orientation during their first day with the aim of ensuring that they have a fantastic joining experience.
- Organise corporate induction days for new colleagues to meet stakeholders and key players.
- Contributing via project work to the achievement of the HR strategy and change program. This includes projects relating to improved EDI reporting data and outcomes, supporting structural changes to the Engagement and Operational teams across the UK, and working with the Business Development team to ensure strategic improvement to the skills mix within teams to put the organisation in the best position to tender successfully for new business.
- Assist the organisation in meeting its commitment to provide equal opportunities and encourage diversity. Coordinating and supporting ERGs for LGBTQ+, long-term disabilities, mental health, neurodivergent conditions, and menopause.
- Leading the project to have the organisation certified as a Disability Confident Leader.
- Coaching others in areas of specialist HR knowledge and adjacent knowledge (e.g. disability, neurodiversity).
- Supporting sector facing colleagues within the Engagement and Operations directorates in the achievement of the organisational plan in areas of HR specialism (e.g. Regulated Professional Workforce, Apprenticeships, Employment Placements etc).
- Supporting the successful delivery of HR operations and transactional HR activity.
- Supporting learning and development activity across the organisation including coordinating team learning plans, interfacing with training providers, and organisation apprenticeship opportunities.
- Sit on the Health & Safety and Facilities Steering Committees to ensure that the organisation and office spaces comply with all relevant legislation and procedures. Responsible for keeping the Risk Register up to date to advise the board on ongoing work to maintain compliance.
- Support the Compliance and Governance team by provisioning data for internal and external audits, and ensure the organisation is compliant with all Data Protection legislation.
People Operations
DAZN
09.2021 - 06.2023
- Experience in handling a variety of complex operational queries across the full range of employee issues.
- Experience across a broad cross-section of ER and regulatory compliance issues including performance management, reorganisation, and redundancy.
- Understanding of the pressures faced by employees working in complex technology roles including software, UX, data analytics, security, engineering, and live operations
- Ensured we had a coherent local policy for employees who moved on, with exit interviews and feedback recorded, trends communicated, and learning acted upon.
- Assisted in a confidential project to move an externally contracted team, based in the US and Portugal, in-house dealing with the HR, technical, environment and EX parts of the project to onboard a new team of 25 people.
- Provided guidance on relevant knowledge and regulations to local leadership and assisted them in balancing the needs of employees against the commercial needs of the business, participating in discussions with to plan workforce changes in line with business goals while reducing the business risks involved.
- Developed and improved team communications by making the "all stakeholder" call more organised through production of an information digest that kept leadership up to date with ongoing projects and concerns across the company and site. This allowed key staff members to take time back without having a detrimental impact on outcomes produced by the senior team.
- Participated in management training events to impart best practice to managers - provided professional and wellbeing support for team leads, aiming to always support and nurture the careers of local leadership.
- Organised local events including town halls and team meetings both within the office and externally, as well as larger DEI events such as Pride, Mental Health Awareness Week, and charity events supporting and mentoring women in Tech (through sponsorship and events run with an external charity partner). Coordinated with close colleagues in the People team to help organise cultural events including charity runs, sports day, season launch party, Christmas party etc.
- Ran several successful mock interview days within the office for local colleges which resulted in successful hires from the student body into our teams. Leveraged this success to gain access to the entire Academy Trust to create a route for talented students to gain access to our recruitment and apprenticeship pathways.
- Worked closely alongside the L&D team to create a structured program to champion use of the Apprenticeship Levy budget. Internal candidates, flagged as star performers, have been designed curated programs of leadership courses and mentoring opportunities to develop them into the senior leadership prospects of tomorrow.
- Mental Health First Aid trained and a member of the steering group for mental health and wellbeing within the organisation.
- Worked with stakeholders to understand the different needs of departments, making myself the first point of contact for those seeking resolution when issues arose, and this led to increased stakeholder satisfaction as resolution was achieved rapidly and efficiently.
- Promoted an effective local office culture, fostering employee engagement and pride in the office.
- Collaborated across teams to achieve targeted results (e.g the production of an application for senior executives to be able to see events going out across the network in real time).
- Personally oversaw a budget in excess of £300000, ensuring this was carefully managed in line with the budget-approvers expectations and within the relevant fiduciary framework. Oversaw reporting of that budget to the relevant departmental and finance leads.
- Implemented cost-saving initiatives that addressed long-standing problems with historical employment contracts, saving the company £125000.
- Project managed complete rebuild of Live Operations space, including 100% increase in capacity for the new season, within six weeks.
Event Catering
Tacoporium
07.2020 - 8 2021
- Employment decision due to circumstances involving COVID.
- Organised events with external clients, ranging from weddings through to corporate functions for established brands.
- Interfaced with event organisers, planners, and guest to ensure that everyone had a high quality experience.
- Collaborated with staff members to create meals for large banquets.
- Served food and drinks to events for up to 200 guests, across informal and formal settings depending upon the brief.
Barista
Gron Cafe
07.2020 - 08.2021
- Employment decision due to circumstances involving COVID.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Personnel Coordinator
Filmore & Union
08.2017 - 07.2020
- Worked as the primary dedicated HR point of contact for 80+ employees, providing a range of operational, administrative, and ER support.
- Organized staff orientation programs and training for new starters.
- Attended job fairs to increase engagement for full time and student job roles.
- Used relevant digital systems to manage payroll.
- Maintained human resources regulatory compliance with applicable registrations.
- Collaborated with site managers to open new restaurants and recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic clients and vendors to assist employee efficiency and maintain excellent customer service.
Duty Manager
Bettys & Taylor's Group
06.2012 - 09.2014
- Worked across departments on both sides of the business operation after creating a proven track record of performance and adaptability.
- Collaborated to organise internal events for staff - including the company wide "2020 vision" project over a period of months - as well as external events for other businesses including KPMG and St James' Place.
- Responsibility for onboarding employees across multiple sites, created and planned an onboarding pathway with an aim to provide a first class experience.
- Supervised and performed human resource management functions for forty-five subordinates. Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Handled reward and recognition for those members of staff who performed above and beyond - utilising colleague & customer feedback and internal & external metrics.
- Trained and developed personnel to improve safety, employee relations and resolve operational issues.
- Responsible for work-experience and graduate hires across sites.
- Supervised team leaders in implementing company policies, protocols, work rules and disciplinary action.
- Recruited and developed employees for multiple departments.
- Encouraged departmental employees to present a positive, exemplary image to customers.
- Trained employees in essential job functions.
Education
CIPD Lvl 5 Associate Diploma - People Management
BPP
04.2001 -
CPD - Neurodiversity Coaching Certification
Accredited
04.2001 -
LLB Diploma - Law
University of Law
Leeds, United Kingdom 04.2001 -
A2 Level - Biology
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
Advanced Extension Award - Biology
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - Chemistry
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - Government & Politics
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - History
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - Physics
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
AS Level - Mathematics
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2005
GCSE - 11 (including English & Mathematics)
St Aidan's C of E High School
09.2002 - 07.2004
Skills
Software
Oracle
Microsoft Power BI
Lever
Workday
Microsoft Power Apps
Slack
Certification
First Aid
Timeline
HR Officer
Skills For Care Ltd
07.2023 - Current
People Operations
DAZN
09.2021 - 06.2023
Event Catering
Tacoporium
07.2020 - 8 2021
Barista
Gron Cafe
07.2020 - 08.2021
Personnel Coordinator
Filmore & Union
08.2017 - 07.2020
Duty Manager
Bettys & Taylor's Group
06.2012 - 09.2014
A2 Level - Biology
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
Advanced Extension Award - Biology
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - Chemistry
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - Government & Politics
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - History
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
A2 Level - Physics
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2006
AS Level - Mathematics
St Aidan's & St John Fisher Associated Sixth Form
09.2004 - 07.2005
GCSE - 11 (including English & Mathematics)
St Aidan's C of E High School
09.2002 - 07.2004
CIPD Lvl 5 Associate Diploma - People Management
BPP
04.2001 -
CPD - Neurodiversity Coaching Certification
Accredited
04.2001 -
LLB Diploma - Law
University of Law
04.2001 -
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