Piyumi Weerasena
Salfords,United Kingdom
Summary
Experienced professional with a strong foundation in regulatory requirements, HR policies, and cross-functional collaboration. Demonstrates expertise in process optimisation, mentoring, and training and development to drive organisational efficiency. Skilled in policy development, operational support, and resource allocation while ensuring customer service excellence. Proficient in KPI tracking to monitor performance and achieve strategic objectives. Committed to fostering growth through coaching and delivering impactful results across diverse teams.
Overview
18
18
years of professional experience
2023
2023
years of post-secondary education
Work History
Manager, Talent Acquisition Systems & Infra
London Stock Exchange Group
07.2022 - Current
- Designed industry-leading employee engagement and recognition programmes.
- Collaborated with other managers to identify staffing needs, providing tailored recruitment solutions.
- Improved business HR policies by guiding and collaborating with managers.
- Utilised recruitment marketing tools to optimise process.
- Streamlined the interview process, leading to a more effective candidate selection.
- Formulated employee satisfaction surveys to gather feedback.
- Executed procedures to improve candidate experience and maintain employee retention.
- Led team of recruiters to streamline hiring processes, ensuring quality talent acquisition.
- Drove hiring efficiency by implementing cutting-edge recruitment technologies.
- Provided strategic direction for human resources management team.
Recruitment & Transition Management Lead
London Stock Exchange Group
01.2019 - 07.2022
- Spearhead integration initiatives across LSEG and Refinitiv, facilitating operational improvements and enhancing global talent acquisition services.
- Design and implement successful migration strategies to Workday, ensuring data privacy and internal mobility compliance.
- Manage cross-functional recruitment operations, leading TA transformation projects to optimize customer experience.
- Collaborated with senior management to drive operational enhancements and improve SLA metrics in recruitment processes.
- Led global re-implementation of Workday recruitment, focusing on continuous improvement and stakeholder engagement.
- Streamlined operational processes, ensuring compliance and efficiency in talent acquisition activities.
Assistant Manager Quality Control, HR
London Stock Exchange Group
08.2017 - 01.2019
- Managed HR Global Shared Services Operations and quality control, ensuring high-quality outcomes and effective recruitment processes.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Liaised with cross-functional HR teams to enhance processes and conduct candidate assessments for cultural fit and compatibility.
- Optimised human resource management systems for improved organisational efficiency.
- Streamlined HR procedures, resulted in more organised operations.
- Proactively identified risks and implemented mitigation plans to enhance operational efficiency.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Assistant Manager - HR Operations for LSEG
WNS Global Services - Colombo
07.2016 - 08.2017
- Worked as the Quality Lead for London Stock Exchange Group HR Operations.
- Company transfer from WNS to London Stock Exchange as a part of Business Continuity.
Assistant Manager - Financial Crime Compliance
HSBC Data Processing Lanka (Pvt) Ltd
11.2013 - 07.2016
- Excellent domain knowledge and support counter sites with the systems.
- Team Management and development.
- Flexible and adaptable approach to change and support the team/colleagues to embrace it.
- Develop and drive a robust cross training plan that would mitigate identified risks within the team on capacity requirements.
- Develop strategies based on skill requirements that would assist other business to utilize Full Time Employees (FTE) from the process when required.
- Drove performance improvement within the team to achieve excellent quality and high performing culture adhering to the relevant procedures while managing various employee related concerns such as conflict resolution and under-performance.
Quality Assurance Lead
HSBC Data Processing Lanka (Pvt) Ltd
07.2011 - 07.2012
- Managed Compliance quality
- Supported with compliance training
- Take accountability for the quality of the team and all that they do, contributing to the successful delivery standards and sharing best practices across teams and peers.
- Prepare Quality MIs and proactively monitor daily MI in order to provide support and training where appropriate.
Customer Service Executive / Auditor
HSBC Data Processing Lanka (Pvt) Ltd
02.2007 - 07.2011
- Ensured customer instructions are correctly interpreted and fully undertaken.
- Ensured that errors are identified and escalated in with procedures in a timely manner.
- Contributed effectively towards team performance and met all personal and team targets consistently.
- Gave feedback to trainees and existing staff on quality.
- Ensured that no external or internal complaints were received daily on un-resolved or pending work for the relevant operators.
Education
Master of Business Administration -
University of Suffolk
United KingdomSkills
- Regulatory requirements understanding
- HR policies and procedures
- Cross functional collaboration
- Process optimisation
- Mentoring and coaching
- Training and Development
- Policy development
- Operational support
- Customer service excellence
- Resource allocation
- KPI tracking
Timeline
Manager, Talent Acquisition Systems & Infra
London Stock Exchange Group
07.2022 - Current
Recruitment & Transition Management Lead
London Stock Exchange Group
01.2019 - 07.2022
Assistant Manager Quality Control, HR
London Stock Exchange Group
08.2017 - 01.2019
Assistant Manager - HR Operations for LSEG
WNS Global Services - Colombo
07.2016 - 08.2017
Assistant Manager - Financial Crime Compliance
HSBC Data Processing Lanka (Pvt) Ltd
11.2013 - 07.2016
Quality Assurance Lead
HSBC Data Processing Lanka (Pvt) Ltd
07.2011 - 07.2012
Customer Service Executive / Auditor
HSBC Data Processing Lanka (Pvt) Ltd
02.2007 - 07.2011
Master of Business Administration -
University of Suffolk
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