PIYA THONGKOM
London,England
Summary
A dedicated and results-driven professional with a strong background in sales and hotel reception, offering exceptional customer service, communication, and organizational skills. With extensive experience in front-line customer interaction and sales, I excel at building rapport with clients, addressing their needs, and ensuring a seamless and pleasant experience.
My attention to detail, ability to multitask, and commitment to providing top-tier service make me an excellent fit for any customer facing role. I am eager to leverage my diverse skill set to support a thriving aesthetic practice and provide clients with an outstanding experience from the moment they walk in.
Overview
10
10
years of professional experience
Work history
Senior Campaign Manager
IQPC
London, Victoria
03.2021 - 06.2024
- Promoted twice to a higher position within the company.
- Positions held: Sr Exchange Project Manager, Exchange Team Leader, Client Relationship Manager.
- Inherited and managed Teams of 4-6 sales execs for the IQPC Defence, Legal & Finance and IA Portfolios. Hired 2 New starters for my team, involved in the full interview process for my team and others.
- Planned campaign strategies, Report Figures to the director and other departments, schedule and lead 121's / training sessions, ensure KPI's are maintained at a high level all whist keeping team motivation high.
- Update and track sales figures daily and report on them whenever needed. Find & load data into our CRM (Oracle) so execs can maintain sales activity.
- Use analytical data provided by the CRM and past events to improve sales figures, activities and strategy. once collated, i would report and present these to management to improve the overall company strategy towards increasing sales.
- The team I managed beat the previous year’s numbers. One of the events I managed got the record for the highest number of delegates attending, and one of my execs beat the record of the greatest number of delegates booked for an event.
- When selling I would connect senior personnel and industry leaders within the sectors globally through Conferences and Summits. I do this by calling, emailing and connecting on LinkedIn leads via leads provided such as past delegates and own research
- Personal sales figures would be anything between £10k-£20k (passes are between £1.5k-£2.5k each) each month by upselling, cross-selling and ensuring multiple passes are being sold where possible.
Senior Global Key Account Manager
DMG (Daily Mail Group)
London, Kensington High Street
01.2020 - 06.2020
- Worked with key accounts within the Oil & Gas industry to provide product solutions and develop new business growth.
- Was brought in to be a stand out sales exec and to think 'outside the box' to increase sales. Achieved this by implementing a several new sales strategy, approved by the director.
- Closed my first deal worth £11.5k within the first 2 weeks of being at the company. That's over £1.5k more than the previous year in total with the potential of spending another 3k-4k closer to the event.
- Within the first 2 months, I already closed over £67k worth of business. More than any of my other colleagues.
- 65% of my clients I booked, I increased their spend from the previous year. I was for ahead of Forecast to my target of £800k (which had been raised from £650k).
Head of Delegate Acquisition
Arena International Events Group
London, Blackfriars
04.2014 - 01.2020
- Promoted to Head of Delegate Acquisition after being with the company for 3 years.
- My position consisted of 3 roles: Managing a Sales Team (paid & free), Reporting &Managing each event, Selling on Key events
- Responsible for 15-20 events a year, usually with 3-4 events at the same time with a sales team of originally 2 and growing up to 9 execs.
- Key involvement in weekly manager meetings with the sales director providing weekly forecasts for my team each quarter with the sales manager.
- Involved in the full interview process. Performed PIP reviews and assessments.
Education
Diploma of Higher Education - Adult Nursing
Kingston University
London 09.2027 -
A-Levels -
St Dunstans College
Skills
- Strong Work Ethic
- Excellent Communication Skills, Written, Face-To-Face and on the phone
- Ability to work well under pressure
- Customer Focused
- Proven Managerial Background
- Organised
- Computer literate (Word, Excel, PDF, ChatGPT, Quillbot, Salesforce, Oracle)
- Team Management
Languages
English
Native
Thai
Advanced
Hotel Reception Experience
Timeline
Diploma of Higher Education - Adult Nursing
Kingston University
09.2027 -
Senior Campaign Manager
IQPC
03.2021 - 06.2024
Senior Global Key Account Manager
DMG (Daily Mail Group)
01.2020 - 06.2020
Head of Delegate Acquisition
Arena International Events Group
04.2014 - 01.2020
A-Levels -
St Dunstans College
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