Pippa Masom

I'm an enthusiastic and customer focused retail assistant with coming up to 4 years experience at HMV. I have training in sales, stock management and providing excellent customer service in a fast paced environment. I'm a reliable team member with a positive attitude and commitment to delivering an outstanding customer service.

At HMV I would:

Assist customers with purchasing, product recommendations and any issues they may be having

Maintain store displays and ensure all stock is filled and well presented

Trained on till operations dealing with refunds and customer queries in a professional friendly manner

Trained new team-members and helped implement seasonal floor plan changes

Answered phone calls from customers to help with queries or issues they may have with products purchased, wanting to purchase and online delivery issues that they may have

Skills:

• Customer service and communications in person and over the phone
• Cash handling
• Visual merchandising
• Teamwork and time management

I worked at planet ice to get a bit of money and experience as a teenager doing A-levels. while working there I got trained in serving food and drinks in a fast paced environment and was trained in food preparation hygiene standers and customer service. I worked under pressure during peak times such as Christmas and ice hockey season helping me learn to stay calm and professional under pressure.

I operated the till and processes card/cash payment.

Maintained cleanliness and hygiene in all food areas with health and safety standards.

Restocked fridges and displays throughout shift.

Built rapports with regular customers and worked closely with the whole team during events.

Skills

• Customer service and communications
• Cash handling and till operations
• Teamwork and time management
• Stock control
• Food hygiene
• Working in busy environments

I did work experience at a boots pharmacy where I provided personal advice on health, beauty and pharmacy products. Supported stock replenishments and planogram changes and Consistently met daily sales and customer service satisfaction targets.

Skills

• Team collaboration
• Stock control and merchandising
• Customer service and communications