Pippa Jephcott
Yelverton,Devon
Summary
Strategic, compassionate and collaborative leader with experience working in partnership alongside multiple stakeholders to deliver meaningful change within challenging and complex healthcare landscapes. Passionate about engagement, cultural inquiry, values-driven leadership and communicating with care and clarity. Demonstrable experience in cross-functional team oversight and a focus on building confidence and capability within individuals and teams.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Acting Head of Learning & OD
University Hospital Plymouth NHS Trust
Plymouth, Devon
05.2022 - 11.2023
- Co-development of a system-wide approach to leadership appraisal and competence assessment incorporating the National Leadership Competency Framework
- Management of cross functional teams, including staff engagement, leadership development, learning & education and cultural inquiry
- Strategic planning, design and operational resourcing of organisational learning
- Partnership working and collaboration across the One Devon system to ensure a consistent and 'system-focused' workforce approach
Business Development Specialist
Redback Cards Ltd
Ivybridge, Devon
05.2024 - 09.2025
- Re-development of B2C arm of the business, including project management of new consumer platform and brand, increasing consumer revenue stream by 55% in the first quarter.
- Copy writing, marketing, data analysis, advertising strategy and reporting.
- Market entry strategy for B2B in Australia increasing customer base by 207% in the first 18 months
Organisational Development Manager
University Hospitals Plymouth NHS Trust
Plymouth, Devon
01.2022 - 11.2023
- Responsible for Staff Engagement and Cultural Inquiry, including project planning and analysis of the annual staff survey, and subsequent board reporting and action planning
- Leadership development, coaching and support, including the development of a suite of learning and development opportunities and their effective communication Trust-wide
Freedom to Speak Up Guardian
University Hospitals Plymouth NHS Trust
Plymouth, Devon
10.2019 - 11.2021
- Offered a safe and confidential space for employees to raise concerns about patient safety, cultural concerns and bullying & harassment.
- Through the use of active listening skills, influential communication and sensitive solution focus, engage both employees and senior leadership in cultural improvement.
- Design, undertake and evaluate numerous staff engagement and cultural inquiry events, to develop deeper understanding of organisational culture and build psychological safety.
- Evaluate, adapt and implement national strategy locally, involving co-creation of project activity with numerous stakeholders, timely and effective delivery, and reporting on progress to the Board.
Integration manager
University Hospitals Plymouth NHS Trust
Plymouth, Devon
10.2020 - 11.2021
- Project management of a portfolio of projects to support the Healthy Lives Partnership, with priority focus on Urgent & Emergency Care, Frailty Care and Respiratory pathways. Building networks and key relationships to improve patient care and outcomes.
- Leading the UHP Acute Frailty Network, working towards a collective approach to Frailty Scoring and CGA documentation across Primary Care, Community Services, UEC and Inpatient wards.
Quality Improvement Lead
University Hospitals Plymouth NHS Trust
Plymouth, Devon
02.2019 - 10.2020
- Support to teams across the Trust to deliver a number of key strategic improvements, including QI methodology training, process mapping, project scoping, design and support with PDSA cycles, data evaluation and analysis and reporting. Areas of particular focus included Ambulance Handover, Primary Care Streaming processes in ED and Rapid Diagnostic Reporting.
Specialist Biomedical Scientist
University Hospitals Plymouth NHS Trust
Plymouth, Devon
08.2010 - 09.2020
- Registered scientist in the Cellular and Anatomical Pathology department; the associated practices of histology, immunohistochemistry, dissection, electron microscopy and rapid tissue diagnostics. Management of UHP's participation in the 100,000 Genomes Project and development of Genome Sequencing diagnostic protocols
Education
Master of Science - Genomic Medicine
University of Exeter
Exeter, Devon 09.2016 - 07.2018
Bachelor of Science - Molecular Cell Biology
University of Southampton
Southampton 09.1996 - 06.1999
PGCert - Cellular Pathology
Bristol University West of England
Bristol 04.2002 - 05.2003
ILM Level 7 - Executive Coaching
Institute of Learning & Management
07.2019 - 07.2020
Skills
- Compassionate leader
- Articulate and influential communicator
- Portfolio project management
- Relational working
- Strategic and analytic thinker
- Leadership coach
- Persuasive copy writer
- Data analysis and insight
- Realistic optimist
References
Available upon request
Hobbies and Interests
Alongside walking Dartmoor with my dog, I enjoy playing hockey, reading, playing the piano (badly) andI was also a participant in the 2023/24 Clipper Round the World Yacht Race.
Timeline
Business Development Specialist
Redback Cards Ltd
05.2024 - 09.2025
Acting Head of Learning & OD
University Hospital Plymouth NHS Trust
05.2022 - 11.2023
Organisational Development Manager
University Hospitals Plymouth NHS Trust
01.2022 - 11.2023
Integration manager
University Hospitals Plymouth NHS Trust
10.2020 - 11.2021
Freedom to Speak Up Guardian
University Hospitals Plymouth NHS Trust
10.2019 - 11.2021
ILM Level 7 - Executive Coaching
Institute of Learning & Management
07.2019 - 07.2020
Quality Improvement Lead
University Hospitals Plymouth NHS Trust
02.2019 - 10.2020
Master of Science - Genomic Medicine
University of Exeter
09.2016 - 07.2018
Specialist Biomedical Scientist
University Hospitals Plymouth NHS Trust
08.2010 - 09.2020
PGCert - Cellular Pathology
Bristol University West of England
04.2002 - 05.2003
Bachelor of Science - Molecular Cell Biology
University of Southampton
09.1996 - 06.1999