Summary
Overview
Work history
Education
Skills
Timeline
Generic

Pippa Elkins

Basingstoke

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.


Experienced property management professional with a strong background in lettings. Skilled in customer relations, maintaining accurate records, and managing complex administrative tasks. Known for delivering exceptional service and fostering positive relationships with landlords and tenants.

Overview

37
37
years of professional experience

Work history

Company secretary

Belvoir
Tadley, Hampshire
03.2019 - Current
  • Managed legal documentation for a streamlined workflow.
  • Coordinated internal audits, maintaining high corporate standards.
  • Maintained company records meticulously, ensuring accessibility and accuracy at all times.
  • Received, sorted and distributed incoming mail.
  • Acted as main contact for staff and clients.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Assisted with financial tracking and budget enforcement by approving financial expenditures.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Office manager/lettings

HML Andertons
Aldershot, Hampshire
06.2015 - 02.2019
  • Full support to the head of department and any duties that are needed of me and met.
  • Ensure the smooth running of the office on a day to day basis and dealing with all monthly staff expenses, holidays etc.
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Tracked inventory levels of office supplies, preventing stock shortages.
  • Solely responsible with lettings on a daily basis.
    The role that I am currently in is very similar as to my role as detailed with Rent the House Limited.

Lettings manager

Accrington
Accrington, Lancashire
05.2007 - 11.2014
  • Developed strong relationships with local estate agents increasing business opportunities.
  • Addressed tenant complaints, promoting a positive living environment.
  • Liaised with landlords to maintain transparent communication lines.
  • Processed all necessary paperwork to ensure legal compliance.
  • Ensured timely rent collections, maintaining financial stability.
  • Conducted routine inspections to maintain property standards.
  • Facilitated eviction proceedings when required, protecting landlord interests.
  • Managed multiple rental properties with outstanding planning and organisation.

Receptionist

Coniston Hotel
Skipton, North Yorkshire
03.2005 - 07.2007
  • Managed room availability charts to ensure zero overbooking.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Greeted and checked-in guests promptly and professionally.
  • Actioned special requests to elevate guest stays.

Traffic Clerk

Acc Distribution,
Alfreton, Derbyshire
09.2003 - 02.2005
  • Ensured smooth traffic flow by effectively coordinating transportation schedules.
  • Managed database system, improving data accessibility and accuracy.
  • Coordinated vehicle maintenance tasks to ensure timely service.
  • Conducted regular inventory checks, maintaining optimal stock levels at all times.
  • Processed shipping orders for efficient goods dispatching.

Debrief Clerk

NFT Distribution
Alfreton, Derbyshire
04.2002 - 08.2003
  • Took minutes at meetings, facilitating clear communication among staff members.
  • Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
  • Updated company databases regularly for accurate record-keeping.
  • Improved office efficiency by maintaining an organised filing system.

Lettings negotiator

Spicer Haart & Littlejohns Limited
07.1988 - 12.2001
  • Coordinated contract signing for smooth transition of tenancies.
  • Facilitated resolution of tenant disputes, maintaining a harmonious environment.
  • Verified references of potential tenants, ensuring reliability and credibility.
  • Enhanced tenant satisfaction by conducting thorough property viewings.
  • Built strong relationships with landlords, fostering trust and loyalty.
  • Conducted property inspections to ensure tenant compliance with lease agreements.
  • Processed tenant applications quickly to minimise vacancy durations.
  • Streamlined administrative tasks, improving office efficiency.
  • Maintained service efficiencies by creating and maintaining accurate records in Expert Agent software.

Education

School

Skills

  • Calm under pressure
  • Customer Service
  • Attention to Detail
  • Flexible
  • Customer correspondence
  • Complex negotiation
  • Confidential data management
  • MS office proficiency
  • Appointment booking
  • MS Office proficient
  • Legislative knowledge
  • Audit, risk and control
  • GDPR compliance
  • Invoice processing
  • Audit processes

Timeline

Company secretary

Belvoir
03.2019 - Current

Office manager/lettings

HML Andertons
06.2015 - 02.2019

Lettings manager

Accrington
05.2007 - 11.2014

Receptionist

Coniston Hotel
03.2005 - 07.2007

Traffic Clerk

Acc Distribution,
09.2003 - 02.2005

Debrief Clerk

NFT Distribution
04.2002 - 08.2003

Lettings negotiator

Spicer Haart & Littlejohns Limited
07.1988 - 12.2001

School

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Pippa Elkins