Pippa Douglas
Southsea, Portsmouth,Hampshire
Summary
Motivated and enthusiastic college student currently studying a Level 3 BTEC Diploma in Sport (Elite Football Pathway) and seeking employment. Possesses strong customer service skills developed at Green Mango Hair Salon and Ellie Ann's. Extensive experience working as part of a team for seven years with Portsmouth FC Football's development squads. Reliable, hardworking, and takes pride in delivering high-quality work.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Ellie Ann's
Southsea, Hampshire
02.2026 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
Hair Salon Assistant
Green Mango Hair Salon
Portsmouth, Hampshire
06.2025 - Current
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Washed, conditioned, and towel-dried clients' hair, preparing them for cutting or styling services.
- Seated and gowned clients in readiness for hairdressing service.
- Greeted clients warmly upon arrival, offering beverages and magazines for a comfortable wait.
- Provided exceptional client care, resulting in increased positive customer reviews.
- Cleaned workstations, swept areas and folded towels throughout day to keep service running smoothly.
- Cleaned hair from salon when required by stylists, keeping salon looking presentable and clean.
- Made and served refreshments for clients to provide comfortable waiting periods.
Education
Level 3 BTEC Diploma in Sport
Pompey in the Community
Portsmouth2027
GCSEs -
Priory School
Southsea2025
Skills
- Service excellence
- Time management
- Customer service
- Team collaboration
- Communication skills
- Positive attitude
- Food safety
Certification
- Young leader award
- Discover Sailing
- Duke of Edinburgh - Bronze Award
- Youth Sailing Scheme Stage 1 & 2
- Basic skills in SUP and Climbing
- Power Boat level 1
- Marine first aid
- Start Award - Paddle sports
- Practical Sailing Course - Yachting
Hobbies and interests
- I Play Football for Portsmouth FC Under 18 - I have been playing with this team for 7 years.
- I also play football for Sholing FC under 18's
- Train at Fusion gym 4 times a week
- Love the beach, swimming and water sports
Accomplishments
- Players player of the the year three times
- Won the league and national league
- Sports girl of the year
- Team captain
References
References available on request
Hobbies and interests
- Football - Currently playing for Sholing FC alongside Elite college football with PITC
- Gym - Train at the gym weekly to complement football training and skills
- Enjoy all kinds of outdoor activities.
Timeline
Waitress
Ellie Ann's
02.2026 - Current
Hair Salon Assistant
Green Mango Hair Salon
06.2025 - Current
Level 3 BTEC Diploma in Sport
Pompey in the Community
GCSEs -
Priory School