Piper Salmon
London
Summary
A passionate, proactive manager with strong team leadership, employee development, and operations management capabilities. I love creating a positive business atmosphere and engaging employees. I am a CIPD Candidate seeking a specialised HR career that will utilise my skills in performance management, dispute resolution, and training.
Overview
5
5
years of professional experience
2035
2035
years of post-secondary education
Work history
Head of Customer Service
Hurley Burley
10.2024 - 04.2025
- Promoted from Customer Service Associate to Manager due to exceptional leadership and staff development skills
- Led and developed a high-performing customer service team, improving team efficiency and contributing to increased customer satisfaction
- Introduced a customer loyalty program that contributed to increased repeat purchase by 10% during 2024
- Conducted regular employee performance reviews, identifying opportunities for skill development and creating tailored progression plans for colleagues
- Supported daily business operations, ensuring smooth workflow across production, inventory and sales
- Coordinated production schedules to meet customer demands and deadlines
Customer Service Associate
Hurley Burley
12.2023 - 10.2024
- Tracked and analysed customer feedback, identifying trends to improve service and quality
- Led customer service initiatives, collaborating with team members to streamline processes and reduce response times to achieve overall customer satisfaction
- Grew within the organisation and demonstrated leadership that led to an internal promotion
Teacher
Kings House Nursery
01.2020 - 04.2023
- Managed and supported a classroom of 30 children, creating a structured environment for education and personal growth
- Developed strong communication and interpersonal skills by maintaining constant communication with parents, staff and children, ensuring effective collaboration and positive relationships
- Coordinated and supported the development of staff by sharing skills and conducting informal mentoring for unqualified staff
- Applied conflict resolution strategies to handle behavioural challenges, ensuring a calm and productive classroom
Education
CIPD (Level 3) -
NVQ3 - Early years educator
Surbiton High School
01.2010 - 01.2019
Skills
- Microsoft Office Suite
- Excel
- AutoCAD
- Interpersonal skills
- Communication skills
- Motivating teams
- Human resources policies awareness
- Leadership in diverse environments
Additional Information
Strong interpersonal and communication skills, developed through customer service and teaching roles., Passionate about employee well-being and engagement, actively working on building skills in HR practices.
Timeline
Head of Customer Service
Hurley Burley
10.2024 - 04.2025
Customer Service Associate
Hurley Burley
12.2023 - 10.2024
Teacher
Kings House Nursery
01.2020 - 04.2023
NVQ3 - Early years educator
Surbiton High School
01.2010 - 01.2019
CIPD (Level 3) -
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