Piper Rattley

• Shift running which involves:

- Managing a team of 4-15 people to help each other run the restaurant smoothly, being polite and helpful to customers, as well as assisting with any complaints.

- Looking after health and safety such as, cold and hot temps, dates and the general safety of my staff.

- Opening and Closing making sure all checks are done and all stock is accounted for. In addition, cashing up and checking closing/ cleaning jobs.

• Oversee inventory management to avoid any shortage or excess stock issues. This includes : Food products, disposables, chemicals and various maintenance products.
• Supervise a team of 4-8 team trainers to look after paperwork compliance for all staff, as well as, having monthly meetings to discuss elements of the training process to ensure consistency.
• Reduce workplace conflicts through effective communication and negotiation skills.
• Facilitate monthly training sessions for enhanced staff performance.
• Fostered a positive work culture to boost employee morale.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Managed daily operations to increase productivity.
• Provided constructive feedback to staff for improved performance levels.
• Coordinated with other supervisors and managers to maintain consistency across shifts.
• Implemented company policies effectively, maintained high standards of service delivery.
• Attended and been a part of helping to run various different regional and national company events. Such as staff training workshops to head office discussions around running the all our restaurants.