Summary
Overview
Work history
Education
Skills
Timeline
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Piotr Stempniak

Abercynon,Rhondda Cynon Taf

Summary

Results-driven sales professional with 2+ years’ experience booking high-quality calls and converting warm leads in both B2C and B2B environments. At Social Hotspot, I’ve progressed from high-volume B2C telesales to B2B client acquisition, taking inbound and outbound calls via Teams and phone, qualifying prospects, and consistently exceeding KPIs. Trained in NEPQ with Jeremy Miner, Cold Gordon Closing, and other elite sales programs, I’m skilled in building rapport fast, overcoming objections, and moving prospects to the next step. Experience includes in-person sales at the Installer Show 2025 in Birmingham, managing CRM pipelines (Go High Level), and hitting daily appointment targets in a fast-paced environment.

Overview

4
4
years of professional experience
4046
4046
years of post-secondary education

Work history

Sales Development Representative

Social Hotspot
Remote
08.2024 - Current
  • Contributed to over 80% lead-to-appointment metrics.
  • Close rate of 45%
  • Established positive customer rapport using multiple communication channels.
  • Sit 2-4 sales calls a day through Google Meet
  • Coordinated daily workflow, prioritising competing tasks with exceptional time management and organisation skills.
  • Utilised CRM database (GO HIGHLEVEL) to track metrics, and maintain accurate and precise sales records.
  • Maintained excellent communiation skills using SLACK

Telesales Executive

Utility Warehouse
Remote
03.2022 - 07.2024


  • Provided excellent customer service, upholding high level of customer satisfaction.
  • Memorised company sales scripts to improve customer rapport-building.
  • Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
  • Contributed directly to 55% increase in customer retention through regular training and personal development.
  • Prepared and issued quotations, overseeing pipeline of leads.


Case Manager

Finance Advice Centre
Nottingham
09.2022 - 09.2023
  • Ensured compliance with financial regulations during all stages of the mortgage process.
  • Updated client records with successful credit and loan applications.
  • Evaluated client credit check outcomes to provide necessary documentation for lenders
  • Managed mortgage application process for 30+ new applications monthly.
  • Maintained confidential client files to adhere to data protection laws and regulations.

Mortgage administrator

Limetree Financial Services
Cambridge
08.2021 - 09.2022
  • Reduced average time between mortgage application and formal offer by 28% by chasing lenders.
  • Reviewed and submitted applications to management with recommendations.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Decreased errors for smoother mortgage approval process by verifying applicant information thoroughly.

Education

Bachelor of Business Administration - Business Management with Marketing

Nottingham Trent University
Nottingham
09/2020 - 06.2024

A-Levels - Business, Psychology, Maths

Notre Dame High School, Norwich
Norwich
09/2018 - 06.2020

Skills

  • Closing techniques
  • Lead qualification
  • Sales pipeline development
  • CRM and office management software
  • Database administration
  • Scheduling and calendar management
  • Bookkeeping
  • Microsoft Office expertise

Timeline

Sales Development Representative

Social Hotspot
08.2024 - Current

Case Manager

Finance Advice Centre
09.2022 - 09.2023

Telesales Executive

Utility Warehouse
03.2022 - 07.2024

Mortgage administrator

Limetree Financial Services
08.2021 - 09.2022

Bachelor of Business Administration - Business Management with Marketing

Nottingham Trent University
09/2020 - 06.2024

A-Levels - Business, Psychology, Maths

Notre Dame High School, Norwich
09/2018 - 06.2020
Piotr Stempniak