Experienced IT professional with a strong background in mobile device and computer repairs, remote IT support, and on-site call-outs. Demonstrates expertise in hardware and software troubleshooting, installation, and configuration, as well as network set-up and optimisation. Proficient in data recovery, backup solutions, and security best practices. Skilled in customer service and tutoring for computers and mobile devices. Adept at virus and malware removal, custom PC building, and Microsoft Office suite proficiency. Committed to delivering high-quality technical support while providing sales and product recommendations tailored to client needs.
At my previous role in an IT repair shop, I worked on a variety of projects ranging from repairing individual devices such as computers, laptops, and mobile phones to troubleshooting software issues. Each project varied in scope and complexity, allowing me to work independently or collaborate with the team when needed. I regularly applied creative, outside-the-box thinking to solve problems efficiently and communicated effectively with other staff members, including our manager, to ensure smooth project completion. Above all, the most important goal was to complete each project professionally to ensure customer satisfaction
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