Piotr Kaszkun
Bletchley,Milton Keynes
Summary
Experienced IT professional with a strong background in mobile device and computer repairs, remote IT support, and on-site call-outs. Demonstrates expertise in hardware and software troubleshooting, installation, and configuration, as well as network set-up and optimisation. Proficient in data recovery, backup solutions, and security best practices. Skilled in customer service and tutoring for computers and mobile devices. Adept at virus and malware removal, custom PC building, and Microsoft Office suite proficiency. Committed to delivering high-quality technical support while providing sales and product recommendations tailored to client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work history
IT technician
PC Mac Doctors
London, Middlesex
01.2020 - 06.2025
- Experienced technology specialist with a strong background in team leadership and project oversight. Skilled in diagnosing and repairing mobile devices, laptops, and desktops, as well as custom-building computers to meet customer needs. Adept at providing top-tier customer service, troubleshooting hardware and software issues across Windows and macOS platforms, and offering personalised tech support through on-site visits, remote assistance, and one-on-one tutoring. Expertise in setting up and maintaining computers, network devices, and multimedia systems, along with advising customers on the best tech accessories for their needs.
Waiter/Supervisor
PizzaExpress Restaurant
London, Greater London
08.2016 - 01.2020
- As a waiter and later a supervisor at Pizza Express in London, I delivered excellent customer service in a busy, high-paced environment. My responsibilities included greeting and serving guests, handling orders efficiently, maintaining cleanliness and hygiene standards, and ensuring a positive dining experience.
- As a supervisor, I supported the management team by leading shifts, training new staff, resolving customer issues, and ensuring smooth daily operations. I regularly covered shifts across multiple branches, which strengthened my adaptability, teamwork, and problem-solving skills. Working in different locations helped me quickly adjust to new teams and consistently deliver high standards of service.
Education
Bachelor's degree - Computer Science
University of West London
London, Greater LondonCertificate of Higher Education - Information Technology
ZSEN - IT Technical college
Certificate of Higher Education - Music, Piano Playing
WitoldLutosławski Music School
Skills
- Mobile device, and computer repairs
- Remote IT support
- On-site support / call-outs
- Customet service and tutoring - Computers / Mobile Devices
- Peripheral setup and troubleshooting (printers, monitors, etc,)
- Hardware and Software troubleshooting, installation, and configuration
- Operating system installation and optimisation
- Network set-up and troubleshooting
- Data recovery and backup solutions
- Security awareness and best practices
- Virus and malware removal
- Custom PC and laptop building
- Microsoft office suite proficiency
- Sales and product recommendations
Certification
- Photography Course Certificate
- Music School Certificate in Piano Playing
- IT Workshop Certificate - "High Qualifications"
- ECDL – EUROPEAN COMPUTER DRIVING LICENCE IT
Languages
English
Fluent
Polish
Native
Custom
At my previous role in an IT repair shop, I worked on a variety of projects ranging from repairing individual devices such as computers, laptops, and mobile phones to troubleshooting software issues. Each project varied in scope and complexity, allowing me to work independently or collaborate with the team when needed. I regularly applied creative, outside-the-box thinking to solve problems efficiently and communicated effectively with other staff members, including our manager, to ensure smooth project completion. Above all, the most important goal was to complete each project professionally to ensure customer satisfaction
Accomplishments
- Improved Google reviews by successfully handling customer complaints and implementing monthly staff training.
- Planned and coordinated managing projects, resulting in increased efficiency.
- Enhanced inventory processes, implementing across department for increased productivity and profits.
- Recognised by management for problem solving projects delivering outstanding customer satisfaction.
- Recognised by management for teamwork behaviours, leading to increased project success.
Personal Information
Gender:
Affiliations
- Photography
- Videography and video editing
- Photo editing
- Music (piano playing – certified from Music School)
- Technology and innovation
- Custom PC building
- Tutoring and teaching tech skills
- Exploring new software and applications
- Creative expression through visual media
- Social media
Timeline
IT technician
PC Mac Doctors
01.2020 - 06.2025
Waiter/Supervisor
PizzaExpress Restaurant
08.2016 - 01.2020
Bachelor's degree - Computer Science
University of West London
Certificate of Higher Education - Information Technology
ZSEN - IT Technical college
Certificate of Higher Education - Music, Piano Playing
WitoldLutosławski Music School
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