Piotr Kaczmarek
London,Kilburn
Summary
IT Support and Customer Service professional with a Bachelor’s degree in Computing and several years of experience in technical support, customer assistance, and retail operations. Skilled in providing remote and on-site technical support, troubleshooting POS systems, and delivering high-quality customer service. Highly adaptable, detail-oriented, and experienced in working in fast-paced environments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Customer Support Technician
GRUB24
London, Wilesden
2021.12 - 2026.01
Provide technical support for POS systems via online chat and telephone.
Deliver remote troubleshooting using TeamViewer and other remote desktop tools.
Perform accurate data entry and system updates.
Diagnose and resolve hardware and software issues in a timely manner.
Ensure high levels of customer satisfaction through effective communication and problem resolution.
IT Support (3-Month Contract)
IT Solutions Support
London
2021.02 - 2021.05
Provided desktop and Windows support to end users.
Diagnosed and resolved technical incidents and service requests.
Assisted with system configuration and troubleshooting.
Maintained documentation of support cases and resolutions.
Night Shift Team Member
Planet Organic
London
2019.01 - 2019.11
Managed overnight stock replenishment and inventory control.
Received and processed deliveries efficiently and accurately.
Maintained shop floor presentation and ensured compliance with company standards.
Supported smooth store operations during night shifts.
Team Member
Cineworld Cinemas
London
2014.07 - 2018.11
Delivered high-quality customer service in a fast-paced environment.
Handled cash transactions and maintained accuracy in cash office operations.
Resolved customer complaints and queries professionally.
Supervised emergency evacuations in accordance with safety procedures.
Supported stock control and inventory management.
Education
Bachelor of Science - Computing
London South Bank University
London, England 2015.09 - 2018.08
Skills
Desktop Support
Help Desk & Service Desk Operations
Technical Support
Windows
Microsoft 365
Remote Troubleshooting
POS Systems Support
Customer Service
Languages
English
Fluent
Polish
Native
Timeline
Customer Support Technician
GRUB24
2021.12 - 2026.01
IT Support (3-Month Contract)
IT Solutions Support
2021.02 - 2021.05
Night Shift Team Member
Planet Organic
2019.01 - 2019.11
Bachelor of Science - Computing
London South Bank University
2015.09 - 2018.08
Team Member
Cineworld Cinemas
2014.07 - 2018.11