PINOSHA MANGALASUTHAN
Middlesex,London
Summary
"I have over 7 years of experience working in fast-paced retail environments. I started at Lidl as a store colleague and worked my way up to a shift manager, where I gained skills in team leadership, customer service, and store operations. I also worked as a cashier and café assistant at BP Petrol Station, where I handled tills, deliveries, food preparation, and maintaining a clean and safe environment. Additionally, I have experience working at the Compass Centre Heathrow Restaurant, where I served customers, managed payments, assisted with deliveries, and ensured the restaurant was clean and organized.
Throughout my career, I have developed strong teamwork, time management, and customer service skills, which I am excited to bring to this role."
Overview
12
12
years of professional experience
1
1
Certification
Work history
Shift manager
LIDL SUPERMARKET
06.2017 - 05.2024
- As a Shift Manager at Lidl Supermarket, I was responsible for leading the team, ensuring smooth operations, and providing excellent customer service. I frequently checked the quality of fruits and vegetables and performed date checks on bread and M&P (meat and poultry) products, applying discounts when necessary. I also managed stock, handled cash, trained staff, assigned tasks, and solved problems during the shift.
CSA
BP Petroleum
Egham, Surrey
03.2015 - 12.2017
- Company Overview: BP Petroleum, Egham
- Operated the till, processed customer payments, and efficiently handled deliveries.
- Prepared and served coffee, baked goods, and managed customer orders for all café items, including deliveries.
- Maintained cleanliness and organization in the café and store to create a safe and welcoming environment.
- Regularly cleaned and organized the store entrance to ensure it was safe and presentable for customers.
- Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
- Committed to delivering excellent customer service while working in a fast-paced environment
- Verified age of customers purchasing alcohol or cigarettes
- Performed daily inspections of the facility and identified any potential safety hazards
- Assisted customers with filling up their vehicles with fuel and ensuring their safety at the gas station
- Operated car washes
CSA
compass center
03.2013 - 07.2014
- Provided excellent customer service by taking orders, serving food and drinks, and assisting customers with their needs.
- Operated the till, processed payments accurately, and managed cash handling duties.
- Prepared and served food and beverages, ensuring high-quality standards were maintained.
- Assisted with deliveries, including receiving, checking, and storing supplies.
- Maintained cleanliness in the restaurant, including cleaning tables, equipment, and work areas.
- Ensured health and safety standards were followed to keep the dining area safe and welcoming.
- Supported the team in managing busy periods, helping with stock replenishment and organization.
Christmas Casual Engagement temporary
Royal Mail
10.2012 - 11.2012
- Controlled, processed, and delivered incoming and outgoing mail
- Completed sorting and delivery of mail to multiple locations in a timely manner
Education
BSc - Information System
University of West London
Access to computing - undefined
Uxbridge College
BTEC First diploma - ICT Practitioners
Uxbridge College
Diploma for IT user - undefined
Uxbridge College
C&G Certificate - IT use
Uxbridge College
01.2005 - 12 2005
Skills
- Excellent communication and writing abilities
- Adaptability
- Teamwork
- Independence
- Management skills
- Reporting skills
- Full Current Driving License
- Alcohol licence
- Problem-solving
- Complaint handling and resolution
- Analytical and critical thinking
Affiliations
- Cooking and Baking: I enjoy trying new recipes and improving my cooking skills.
- Driving: I enjoy driving and exploring new places.
- Meeting New People: I like socializing and building connections with new people.
- Creative Activities: I enjoy activities like creating new ideas or working on small projects.
- Traveling: I enjoy visiting new places and experiencing different cultures.
Certification
Alcohol licence and uk full manual driving licence
References
References available upon request.
Timeline
Shift manager
LIDL SUPERMARKET
06.2017 - 05.2024
CSA
BP Petroleum
03.2015 - 12.2017
CSA
compass center
03.2013 - 07.2014
Christmas Casual Engagement temporary
Royal Mail
10.2012 - 11.2012
C&G Certificate - IT use
Uxbridge College
01.2005 - 12 2005
Access to computing - undefined
Uxbridge College
BTEC First diploma - ICT Practitioners
Uxbridge College
Diploma for IT user - undefined
Uxbridge College
BSc - Information System
University of West London
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