PINOSHA MANGALASUTHAN
Middlesex,London
Summary
"I have over 7 years of experience working in fast-paced retail environments. I started at Lidl as a store colleague and worked my way up to a shift manager, where I gained skills in team leadership, customer service, and store operations. I also worked as a cashier and café assistant at BP Petrol Station, where I handled tills, deliveries, food preparation, and maintaining a clean and safe environment. Additionally, I have experience working at the Compass Centre Heathrow Restaurant, where I served customers, managed payments, assisted with deliveries, and ensured the restaurant was clean and organized.
Throughout my career, I have developed strong teamwork, time management, and customer service skills, which I am excited to bring to this role."
Overview
12
12
years of professional experience
1
1
Certification
Work history
Shift manager
LIDL SUPERMARKET
06.2017 - 05.2024
- As a Shift Manager at Lidl Supermarket, I was responsible for leading the team, ensuring smooth operations, and providing excellent customer service. I frequently checked the quality of fruits and vegetables and performed date checks on bread and M&P (meat and poultry) products, applying discounts when necessary. I also managed stock, handled cash, trained staff, assigned tasks, and solved problems during the shift.
CSA
BP Petroleum
Egham, Surrey
03.2015 - 12.2017
- Company Overview: BP Petroleum, Egham
- Operated the till, processed customer payments, and efficiently handled deliveries.
- Prepared and served coffee, baked goods, and managed customer orders for all café items, including deliveries.
- Maintained cleanliness and organization in the café and store to create a safe and welcoming environment.
- Regularly cleaned and organized the store entrance to ensure it was safe and presentable for customers.
- Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
- Committed to delivering excellent customer service while working in a fast-paced environment
- Verified age of customers purchasing alcohol or cigarettes
- Performed daily inspections of the facility and identified any potential safety hazards
- Assisted customers with filling up their vehicles with fuel and ensuring their safety at the gas station
- Operated car washes
CSA
compass center
03.2013 - 07.2014
- Provided excellent customer service by taking orders, serving food and drinks, and assisting customers with their needs.
- Operated the till, processed payments accurately, and managed cash handling duties.
- Prepared and served food and beverages, ensuring high-quality standards were maintained.
- Assisted with deliveries, including receiving, checking, and storing supplies.
- Maintained cleanliness in the restaurant, including cleaning tables, equipment, and work areas.
- Ensured health and safety standards were followed to keep the dining area safe and welcoming.
- Supported the team in managing busy periods, helping with stock replenishment and organization.
Christmas Casual Engagement temporary
Royal Mail
10.2012 - 11.2012
- Controlled, processed, and delivered incoming and outgoing mail
- Completed sorting and delivery of mail to multiple locations in a timely manner
Education
BSc - Information System
University of West London
Access to computing - undefined
Uxbridge College
BTEC First diploma - ICT Practitioners
Uxbridge College
Diploma for IT user - undefined
Uxbridge College
C&G Certificate - IT use
Uxbridge College
01.2005 - 12 2005
Skills
- Excellent communication and writing abilities
- Adaptability
- Teamwork
- Independence
- Management skills
- Reporting skills
- Full Current Driving License
- Alcohol licence
- Problem-solving
- Complaint handling and resolution
- Analytical and critical thinking
Affiliations
- Cooking and Baking: I enjoy trying new recipes and improving my cooking skills.
- Driving: I enjoy driving and exploring new places.
- Meeting New People: I like socializing and building connections with new people.
- Creative Activities: I enjoy activities like creating new ideas or working on small projects.
- Traveling: I enjoy visiting new places and experiencing different cultures.
Certification
Alcohol licence and uk full manual driving licence
References
References available upon request.
Timeline
Shift manager
LIDL SUPERMARKET
06.2017 - 05.2024
CSA
BP Petroleum
03.2015 - 12.2017
CSA
compass center
03.2013 - 07.2014
Christmas Casual Engagement temporary
Royal Mail
10.2012 - 11.2012
C&G Certificate - IT use
Uxbridge College
01.2005 - 12 2005
Access to computing - undefined
Uxbridge College
BTEC First diploma - ICT Practitioners
Uxbridge College
Diploma for IT user - undefined
Uxbridge College
BSc - Information System
University of West London
Similar Profiles
Lesia MakohinLesia Makohin
Customer Service Representative at Lidl SupermarketCustomer Service Representative at Lidl Supermarket
Christine Senga AlamazaniChristine Senga Alamazani
Customer Service Representative at Lidl Supermarket ChainCustomer Service Representative at Lidl Supermarket Chain
Jay ParmarJay Parmar
Shift manager at LidlShift manager at Lidl
sruthi pillalamarrisruthi pillalamarri
Front of House Host at NANDOSFront of House Host at NANDOS
Suad IbrahimSuad Ibrahim
Foster parent at EallingFoster parent at Ealling