Pinelopi Moschidou
Merstham,Surrey
Summary
Results-driven professional specialising in account management and trade partner relations to drive sales growth. Expertise in negotiation, contract management, and group sales across European markets. Proficient in GDS systems, Salesforce, and airline platforms, with a focus on enhancing trade partner engagement. Experienced in managing group bookings and reservations to support business objectives.
Overview
29
29
years of professional experience
Work history
Trade Support Executive
Celestyal Cruises
2019.02 - 2026.05
- Manage a portfolio of key trade partners across multiple European markets, driving revenue growth and strengthening partner engagement.
- Key Responsibilities & Achievements:
- Manage and develop relationships with travel agents, tour operators, airlines, and consortia to maximise commercial performance
- Consistently deliver revenue and passenger targets across assigned markets
- Lead account reviews, performance analysis, and action planning to improve partner output
- Identify and implement commercial opportunities including campaigns, tactical offers, and incentives
- Support onboarding and development of new trade partners across Europe
- Collaborate with Sales, Revenue, and Marketing teams to align account strategies
- Drive sales conversion through training sessions, webinars, and in-person engagement
- Represent the company at international trade shows, partner events, and shipboard familiarisation trips
- Key Achievements:
- Successfully secured and finalised commercial agreements with major travel partners such as Riviera Travel, Saga, Newmarket Holidays, Travelsphere, and Intele Travel
- Supported expansion and development of trade partnerships across key European markets
- Played a key role in increasing partner engagement and strengthening distribution channels
Indoor Sales & Interline Support
Aegean Airlines
2015.12 - 2019.01
- Supported regional sales teams and contributed to the execution of sales strategies and incentive agreements.
- Key Responsibilities:
- Provided sales support across the UK and regional markets via phone and email
- Produced data analysis and reports to support incentive contracts and sales planning
- Coordinated communication between Head Office and regional sales teams
- Monitored and managed sales activities, contracts, and reporting tools
- Maintained competitor analysis and customer portfolio data
UK Sales & Trade Support / Groups & Allocations
Aegean Airlines
2011.05 - 2015.11
- Managed group sales, allocations, and relationships with UK travel agencies, contributing directly to revenue growth.
- Key Responsibilities & Achievements:
- Acted as the main point of contact for UK travel agencies
- Managed group bookings, allocations, and contract implementation
- Negotiated group fares with IATA and non-IATA agencies
- Ensured all contractual timelines, billing, and revenue targets were met
- Produced BSP and sales performance reports for the UK Sales team
- Conducted account visits to strengthen relationships and identify growth opportunities
- Key Achievement:
- Contributed to revenue growth through successful partnerships with clients including Sailing Holidays, Saga, Riviera Travel, Exodus Travels, First Aviation, and Sunvil
Senior Reservation Sales Agent – Groups Desk
Delta Air Lines
2006.01 - 2010.10
- Managed group sales and negotiated fares, commissions, and incentive agreements
- Liaised with pricing and revenue management teams to optimise sales performance
- Maintained strong relationships with key corporate and travel industry accounts
Senior Reservations Sales Agent – London City Ticket Office
Delta Air Lines
1997.01 - 2006.01
- Delivered face-to-face customer service and ticketing support
- Managed ticket sales, reporting, and revenue reconciliation
- Ensured high levels of customer satisfaction and service delivery
Reservations Sales Agent
Delta Air Lines
1997.01 - 2006.01
- Managed reservations and sales to optimise revenue growth
- Achieved performance and service targets consistently to support operational goals
- Delivered accurate and timely travel information to enhance customer experience
Education
Diploma - Travel & Tourism
Croydon College
LondonSkills
- GDS systems management
- Salesforce
- Airline Systems: Deltamatic, CRM platforms
- Group booking platforms
- Account management
- Sales & Revenue Growth
- Negotiation & Contract Management
- Group Sales, Allocations & Ticketing
- Trade partner engagement
- Customer Service Excellence
- Problem Solving & Decision Making
- Microsoft Office: Excel, Word
Languages
English – Fluent
Greek – Native
Interests
Cycling, travelling & keeping fit
Timeline
Trade Support Executive
Celestyal Cruises
2019.02 - 2026.05
Indoor Sales & Interline Support
Aegean Airlines
2015.12 - 2019.01
UK Sales & Trade Support / Groups & Allocations
Aegean Airlines
2011.05 - 2015.11
Senior Reservation Sales Agent – Groups Desk
Delta Air Lines
2006.01 - 2010.10
Senior Reservations Sales Agent – London City Ticket Office
Delta Air Lines
1997.01 - 2006.01
Reservations Sales Agent
Delta Air Lines
1997.01 - 2006.01
Diploma - Travel & Tourism
Croydon College