PINAKINKUMAR PATEL
Hayes
Summary
Experienced Office Management and Administration Professional with 18 years of experience optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Office Manager
GILLS TRANSPORT HEATHROW LTD
Hemel Hempstead, Hertfordshire
05.2021 - Current
- Conducted over 22 employee evaluations per quarter to improve team performance.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed projects within strict deadlines and budget constraints.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Managed company data and KPI report generation.
- Negotiated with vendors to minimise costs and improve service delivery.
- Developed Standard Operating Procedures (SOP) for administrative employees.
- Prepared vendor invoices and processed incoming payments.
- Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
- Trained and mentored staff to drive performance and target achievement.
- Recruited and hired qualified candidates for vacant and new positions.
- Reviewed timesheets and administered employee entitlements with excellent HR knowledge.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed 22-employee office, supervising workers, enhancing productivity and driving efficiency.
Retail Manager
Travelex
London
09.2014 - 05.2023
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Kept staff records regarding holidays, absences and discipline.
- Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
- Ran promotions and events in line with company standards.
- Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
- Conducted staff appraisals and promoted ongoing professional development.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Improved staff satisfaction and performance by introducing rewards schemes.
- Monitored market trends, taking action to guarantee store remained competitive.
- Developed team's product knowledge, resulting in increased store sales.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Formulated marketing and advertising strategies for continuous business growth.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Created seasonal sales plans with varying stock and promotional strategies.
- Compared supplier risks to make balanced, strategic purchasing choices.
Education
Master of Internatioal Business Management - Business Management
Bradford College
Bradford 01.2007 - 12.2009
Skills
- Contract negotiations
- Supplier management
- Engaging leadership style
- Documentation expertise
- Purchase Order (PO) processing
Languages
English
Fluent
Timeline
Office Manager
GILLS TRANSPORT HEATHROW LTD
05.2021 - Current
Retail Manager
Travelex
09.2014 - 05.2023
Master of Internatioal Business Management - Business Management
Bradford College
01.2007 - 12.2009
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