Summary
Overview
Work History
Education
Skills
Languages
Custom
Personal Information
Timeline
Generic

Pilela Mntuwonke

Khayelitsha,South Africa

Summary

As a friendly and organized Junior Receptionist, I provide exceptional Front Desk support, ensuring a welcoming experience for guests and efficient communication with colleagues.


Key Skill includes :

  • Greeting guests and Handling phone calls
  • Maintaining organized records and files
  • Providing administrative assistance
  • Delivering excellent customer service

With a positive attitude and strong work ethic, I contribute to a productive and welcoming office environment.

Overview

3
3
years of professional experience

Work History

Junior Receptionist

DoubleTree by Hilton
Cape Town , South Africa
05.2024 - Current
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Increased customer satisfaction by resolving issues.
  • Applied positive customer service approach to increase satisfaction levels.

Seasonal House Keeping Attendant and Kitchen Assistant

DoubleTree by Hilton
Cape town, South Africa
10.2022 - 04.2023
  • Responded to inquiries, resulting in improved customer satisfaction.
  • Maintained cleanliness of facilities for enhanced guest experience.
  • Assisted chefs in food preparation for efficient meal service.
  • Carried out deep cleaning tasks weekly to maintain hygienic conditions in the kitchen.
  • Prepared raw materials for cooking, resulting in smooth operation during peak hours.

Education

Grade 12 - IsiXhosa, English, Mathematics, Physical Sciences, Life Sciences, Life Orientation, Geography

Bulumko Senior Secondary School

Tourism Management - Business and Marketing

UNISA
Cape Town
02.2025 -

Skills

  • Communication skills
  • Knowledge of Microsoft , ONQ Server
  • Calm under pressure
  • Problem-solving

Languages

English
IsiXhosa

Custom

Roxanne Van Eck, HR Manager, 021 404 0570

Personal Information

  • ID Number: 0205200898083
  • Health Status: Excellent
  • Date of birth: 05/20/02
  • Gender: Female
  • Nationality: South African
  • Marital status: Single

Timeline

Tourism Management - Business and Marketing

UNISA
02.2025 -

Junior Receptionist

DoubleTree by Hilton
05.2024 - Current

Seasonal House Keeping Attendant and Kitchen Assistant

DoubleTree by Hilton
10.2022 - 04.2023

Grade 12 - IsiXhosa, English, Mathematics, Physical Sciences, Life Sciences, Life Orientation, Geography

Bulumko Senior Secondary School

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Pilela Mntuwonke