Pieter Buys
London
Summary
Accomplished Senior IT Leader with with over 15+ years of experience, adept in Strategic IT Planning and fostering Team Leadership. Excelled in optimizing IT operations to align with business goals, achieving significant cost savings through innovative process improvements. Skilled in managing cross-functional teams to deliver high-impact projects, demonstrating exceptional Operations Management and IT Service Management capabilities. My leadership style promotes diversity, inclusivity, and high standards, with a passion for people, team development and exceptional customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager, Global IT Operations
Domestic and General Group Limited
08.2023 - Current
- Implementation and management of the Global IT Operating Model, ensuring the alignment of IT processes with business strategies, goals, and objectives.
- Managing the lifecycle of IT services, from design and deployment to monitoring, optimization, and retirement.
- Management of the Service Management area to ensure smooth and consistent delivery of IT services end-to-end.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Responsible for the Governance and Resiliency aligned with all services.
- Building and maintaining strong relationships including Vendor and Supplier Management, acting as the primary point of contact for service delivery related inquiries, issues, and escalations.
- Building, mentoring, and managing a high-performing IT team. Providing leadership and professional development opportunities to ensure the team operates at a high level.
Service Performance Manager
Transport for London
09.2018 - 08.2023
- Senior liaison between key stakeholders, users, and suppliers, with focus on user experience, continuous improvement, delivering the outcomes and value needed across the business
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Management of the service processes, streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
Enterprise Service Delivery Manager
Rackspace Limited
04.2015 - 09.2018
- Project and Service Management for all customer projects/accounts, from conception to project completion
- Leading and supporting strategic delivery via various methodologies & frameworks
- Management of contract renewal negotiations, growth, opportunities and pricing of individual devices and services
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
IT Services Manager
Deloitte
12.2008 - 04.2015
- Managed IT Operations end-to-end across various business sites, including all service teams and functions supporting the business, i.e. Incident, Problem and Change Management.
- Managed budgets and resources for IT service delivery, ensuring optimal allocation of investment towards the most impactful initiatives.
- Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.
- Reduced downtime and increased user productivity by proactively identifying potential IT issues and addressing them promptly.
- Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with industry standards such as ITIL frameworks.
- Managed life cycle replacement of hardware and software.
Merchandise Manager
Bassin Buddies Distributors Ltd.
01.2007 - 12.2008
Team Leader
Deloitte
01.2005 - 12.2006
Junior Regional Manager
Leegra Retail Management
01.2004 - 12.2004
Education
Bachelor of Arts - Drama
Tshwane University of Technology
South Africa01.2003
High School Diploma -
Bellville Technical High School
South Africa01.1999
Skills
- Strategic IT Planning
- Team Leadership
- Cross-functional Team Coordination
- Operations Management
- IT Service Management
- Project Management
- IT Budget Management
- Risk Management
Certification
- 01/23, IT Service Delivery, ITILV4 Foundation
- 01/19, Strategic Service Delivery Certification
- 01/14, Project Management, PRINCE2 Foundation
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Timeline
Senior Manager, Global IT Operations
Domestic and General Group Limited
08.2023 - Current
Service Performance Manager
Transport for London
09.2018 - 08.2023
Enterprise Service Delivery Manager
Rackspace Limited
04.2015 - 09.2018
IT Services Manager
Deloitte
12.2008 - 04.2015
Merchandise Manager
Bassin Buddies Distributors Ltd.
01.2007 - 12.2008
Team Leader
Deloitte
01.2005 - 12.2006
Junior Regional Manager
Leegra Retail Management
01.2004 - 12.2004
- 01/23, IT Service Delivery, ITILV4 Foundation
- 01/19, Strategic Service Delivery Certification
- 01/14, Project Management, PRINCE2 Foundation
Bachelor of Arts - Drama
Tshwane University of Technology
High School Diploma -
Bellville Technical High School
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