Pierrine Muganza
Stafford,Staffordshire
Summary
Driven professional with keen focus on providing exceptional customer service and maintaining organised retail environments. Possesses strong communication and teamwork skills, coupled with knack for problem-solving in fast-paced settings. Committed to enhancing customer satisfaction and contributing to store success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Retailer
Myself
Kigali/Rwanda , Rwanda
01.2018 - 01.2020
- Ensured customer satisfaction by providing excellent service.
- Managed inventory for effective stock control.
- Increased sales through proactive selling techniques.
- Coordinated in-store promotions to attract customers.
- Handled customer queries, ensuring swift resolution.
- Maintained clean and orderly checkout areas with regular tidying.
- Liaised with suppliers for timely stock replenishment.
- Conducted daily cash reconciliation, maintaining financial accuracy.
- Assisted in visual merchandising for enhanced store appeal.
- Processed transactions quickly to reduce queue times.
Accountant
Myself
Kigali/Rwanda , Rwanda
01.2018 - 01.2020
- Managed financial reporting processes resulting in enhanced transparency.
- Conducted financial audits for improved internal controls.
- Streamlined budgeting exercises for efficient financial planning.
- Led tax compliance initiatives to ensure regulatory alignment.
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Generated invoices based on established accounts receivable schedules and terms.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Compiled financial data for business forecasting and budgeting.
Volunteer support worker
Kigali Public Library
Kigali/Rwanda , Rwanda
01.2015 - 12.2017
- Improved user well-being by creating personalised care plans.
- Ensured safety of the facility by performing regular risk assessments.
- Delivered person-centred care to meet individual needs and preferences.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
- Managed service user records and oversaw records updates to support accuracy.
Education
Bachelor of Business Administration - Economics and Finance
University of Lay Adventists of Kigali (UNILAK)
Rwanda 01.2005 - 12.2008
Skills
- Balance sheet competency
- Audit procedures understanding
- Sales ledger handling
- Fixed asset register maintenance
- Financial reporting expertise
- Cash flow management
Languages
French
Advanced
English
Elementary
Swahili
Advanced
Kinyarwanda
Native
Timeline
Retailer
Myself
01.2018 - 01.2020
Accountant
Myself
01.2018 - 01.2020
Volunteer support worker
Kigali Public Library
01.2015 - 12.2017
Bachelor of Business Administration - Economics and Finance
University of Lay Adventists of Kigali (UNILAK)
01.2005 - 12.2008
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