Pierre Dujardin
Customer Service Specialist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Steward position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Ski Supervisor
Snow & Rock
London, Central London
10.2006 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sales assistant and ski Technician
INTERSPORT FRANCE
La Plagne, Northwest France
11.2001 - 04.2006
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Established rapport with customers using active listening and interpersonal skills.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Arts - Musicology and Ethnomusicology
Université Rennes 2
France 10.1995 - 07.1999
Skills
Relationship building
Accomplishments
- Co-founded the band Karybdis in 2009.
Timeline
Ski Supervisor
Snow & Rock
10.2006 - 02.2023
Sales assistant and ski Technician
INTERSPORT FRANCE
11.2001 - 04.2006
Bachelor of Arts - Musicology and Ethnomusicology
Université Rennes 2
10.1995 - 07.1999
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