Pierre Dujardin
Customer Service Specialist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Steward position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Ski Supervisor
Snow & Rock
London, Central London
10.2006 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sales assistant and ski Technician
INTERSPORT FRANCE
La Plagne, Northwest France
11.2001 - 04.2006
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Established rapport with customers using active listening and interpersonal skills.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Arts - Musicology and Ethnomusicology
Université Rennes 2
France 10.1995 - 07.1999
Skills
Relationship building
Safety standards and protocols
Performance improvement
Good Telephone Etiquette
Security Monitoring
Materials distribution
Equipment Repair
Safety compliance
Teambuilding
First Aid/CPR
Teamwork and Collaboration
Interpersonal Communication
Multitasking Abilities
Store opening and closing
Point of sale operation
Till counting
Product and service sales
Sales expertise
Cash Handling
Cash register operation
Attention to Detail
Flexible and Adaptable
Self-Motivated
Accomplishments
- Co-founded the band Karybdis in 2009.
Timeline
Ski Supervisor
Snow & Rock
10.2006 - 02.2023
Sales assistant and ski Technician
INTERSPORT FRANCE
11.2001 - 04.2006
Bachelor of Arts - Musicology and Ethnomusicology
Université Rennes 2
10.1995 - 07.1999