Pierre Caston
DEREHAM,Norfolk
Summary
Operations management professional with experience overseeing client relations, financial management, and service delivery across business functions. Track record of resolving operational issues to maintain customer satisfaction and consistent work quality.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Sole Trader
Caston Coastal Services
Norwich, Norfolk
10.2015 - Current
- Managed the development of transportation engineering projects from inception to completion, adhering to strict timelines and budgets.
- Organised logistics and transportation schedules to ensure timely delivery of goods and enhance customer satisfaction.
- Analysed transportation costs and implemented strategies to save £10, 000 annually on fuel expenses.
- Analysed transport costs and identified savings opportunities, cutting expenses by 15%.
- Developed and implemented transport policies to improve operational efficiency and safety.
- Conducted thorough risk assessments for transport routes, minimising delays and disruptions in supply chain.
- Delivered goods to customers' homes, maintaining punctuality and ensuring safe transport of items.
- Managed loading and unloading of goods, ensuring secure transport of materials.
- Collected completed examination papers, ensuring they were securely transported to the marking centre.
- Utilised manual handling techniques to lift and transport heavy items without injury.
- Lifted heavy items using safe techniques and transported heavy loads, adhering to health and safety guidelines.
- Resolved customer delivery issues promptly on delivery effectively, contacting Transport Manager for assistance when required.
Director
Woodlands Forecourt Sercies
Norwich, Norfolk
10.1999 - Current
- Led high-level negotiations with external partners, securing advantageous contracts and partnerships.
- Oversaw comprehensive budget management, including forecasting, allocation, and financial reporting.
- Streamlined operations through the integration of innovative technologies, enhancing efficiency and productivity.
- Led the delivery of high-profile projects, ensuring completion on time, within budget, and to quality standards.
- Implemented robust risk management strategies to mitigate potential threats to organisational stability.
- Championed development and execution of organisational policies, ensuring regulatory compliance and governance.
- Tracked organisational performance against objectives and adjusted strategies to align with targets.
- Analysed performance data to inform decision-making and drive continuous improvement across the organisation.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Managed crisis situations, implementing swift actions to protect the organisation's reputation and operations.
- Cultivated industry relationships to enhance service promotion and support business operations.
- Represented the organisation at international conferences, effectively promoting its interests and expanding its network.
- Promoted sustainability practices within the organisation, reducing environmental impact and enhancing corporate responsibility.
- Developed comprehensive training programmes, upskilling staff and supporting professional development.
- Kept the organisation in compliance with regulations and internal requirements.
- Controlled expenses and allocated financial resources to reach budget goals.
- Established company targets based on previous performance and predicted forecasts.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Oversaw day-to-day functioning of the operation.
- Leveraged financial data and forecasts to set clear operating budgets.
- Facilitated the cultivation of a positive organisational culture, prioritising employee engagement and satisfaction.
Director
Cowling & Co Engineering
Norwich, Norfolk
01.2022 - 12.2025
- Managed financial operations, including budgeting, forecasting, and financial reporting, to support business objectives.
- Managed cash flow to optimise liquidity and ensure availability of funds for operational needs.
- Oversaw month-end and year-end close processes, ensuring accuracy and timeliness of financial statements.
- Reviewed and approved all financial transactions, maintaining strict control over expenditures.
- Coordinated with external auditors to facilitate annual audits, achieving clean audit reports.
- Executed year-end audits, working with external auditors to confirm clean financial audits and implemented any improvement suggestions promptly.
- Prepared management accounts and budget-holder reports, identifying significant trends and variances.
- Improved organisation's financial health and operational viability.
- Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.
- Monitored compliance with statutory obligations and financial regulations, avoiding penalties and fines.
- Developed and implemented strategic plans to optimise expenses and enhance profitability based on financial analyses.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to identify needs and enhance service delivery.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Assisted team by taking on additional responsibilities, ensuring timely project completion.
- Actively listened to customers to fully understand requests and address concerns.
- Showed dedication to achieving results by consistently putting in effort and time. and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared a range of written communications, documents and reports.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Monitored compliance with statutory obligations and financial regulations, avoiding penalties and fines.
- Developed and implemented strategic plans to optimise expenses and enhance profitability based on financial analyses.
Education
A-Levels - Business Studies
Greshams Senior School
Holt, NFK01-2027
A-Levels - Design & Technology
Greshams Senior School
Holt, NFK01-2027
A-Levels - Maths
Greshams Senior School
Holt, NFK01-1996
United Kingdom Sailing Academy
West Cowes, IOWSkills
- Budget management
- Dispute Resolution
- Invoice processing
- Microsoft Excel
- Risk assessment
- Transport coordination
- Project management
- Client relationship management
- Dispute Resolution
- Customer relations
- Decision making
- Decision making under pressure
- Time-management
- Proactive leadership
- Client relationship management excellence
- Decision making under pressure
Certification
- Ocean Master - Theory 06/1998
- Yacht Master - 25/06/1998
- Dinghy Instructor - 11/1997
- Long range radio - 05/1998
Timeline
Director
Cowling & Co Engineering
01.2022 - 12.2025
Sole Trader
Caston Coastal Services
10.2015 - Current
Director
Woodlands Forecourt Sercies
10.1999 - Current
A-Levels - Business Studies
Greshams Senior School
A-Levels - Design & Technology
Greshams Senior School
A-Levels - Maths
Greshams Senior School
United Kingdom Sailing Academy