Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
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Phuong Duy Nguyen

Norwich,Norfolk

Summary

Dedicated professional with a solid customer service background and a growing expertise in IT. Currently pursuing a BSc (Hons) in Computing and IT, with a strong foundation in programming languages such as Python and HTML. Seeking an entry-level IT helpdesk role to leverage communication skills and technical knowledge for effective user support.

Overview

4
4
years of professional experience

Work history

Breaskfast Chef

Dyrrah Cafe Ltd.
Norwich, Norfolk
10.2023 - Current
  • Adapted quickly to changing demands and dietary requirements from customers.
  • Followed precise recipe guidelines for consistent taste across all dishes served.
  • Prepared high-quality breakfast meals for guest satisfaction.
  • Maintained cleanliness of kitchen area to ensure strict hygiene standards.

Post office assistant

Post Office
Norwich, Norfolk
11.2023 - 01.2024
  • Handled large volumes of mail responsibly ensuring safe delivery.
  • Provided exceptional customer service to ensure satisfaction.
  • Processed money orders and postal deliveries with accuracy.
  • Answered queries about postal regulations effectively, providing clarity for customers.
  • Sold stamps, stationery and mailing envelopes for revenue generation.
  • Balanced the cash drawer at end of each day successfully.

Team member

Pret A Manger
Norwich, Norfolk
09.2022 - 08.2023
  • Warmly greeted customers and proactively reduced wait times.
  • Making drink, deliver full order to customers.
  • Preparing foods for breakfast and lunch.

Barista

AMT Coffee
Norwich, Norfolk
08.2021 - 07.2022
  • Demonstrated extensive knowledge of various coffee blends to enrich customer experience.
  • Maintained tidy and well-stocked work areas to boost bar efficiency.
  • Restocked counters, refrigerators, and food service bars with fresh supplies.
  • Prepared drinks to ensure exceptional service in a high-pressure environment.

Education

Bachelor of High education of IT and computing - Python, HTML, Java, CSS, Data research

The Open University
Milton Keynes
09.2022 -

ESOL Entry 3 - English

Adult learning center
Norwich
01.2021 - 01.2022

Skills

  • Data entry techniques
  • IT security protocols
  • Microsoft Office proficiency
  • Networking knowledge
  • Customer service excellence
  • Programming languages: Python, HTML, CSS, Java

Affiliations

  • Music
  • Drawing
  • Coding

Languages

English
Upper intermediate
Vietnamese
Native

References

References available upon request.

Timeline

Post office assistant

Post Office
11.2023 - 01.2024

Breaskfast Chef

Dyrrah Cafe Ltd.
10.2023 - Current

Team member

Pret A Manger
09.2022 - 08.2023

Bachelor of High education of IT and computing - Python, HTML, Java, CSS, Data research

The Open University
09.2022 -

Barista

AMT Coffee
08.2021 - 07.2022

ESOL Entry 3 - English

Adult learning center
01.2021 - 01.2022
Phuong Duy Nguyen