PHUNG KHANH LY
UK,Vietnam
Summary
As a Business Analyst with over 7 years of experience in the Banking and Fintech sectors, specializing in digital transformation and core banking systems (T24). Proven track record in delivering high-impact features for over 5 million users at top-tier financial institutions. Currently, I'm studying MSc in International Business at the University of Lincoln to integrate technical expertise with global strategic management. I am passionate about driving business growth through data-driven insights and cross-functional leadership in international markets.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Senior Business Analyst
Techcombank
2022.07 - 2025.01
- Oversaw development of key features, including transfer enhancement and cardless withdrawal for 5 million users
- Planned project backlog and coordinated interdepartmental meetings to gather requirements.
- Conducted market research and collaborated with UI/UX designers to finalise Figma designs.
- Engaged with Solution Architects and Developers to design system solutions focusing on databases.
- Prepared daily and weekly reports, tracking feature data and competitor analysis dashboards.
- Supported the project manager in creating documentation for launching new app features.
Business Analyst
Meeyland
Ha Noi
2021.10 - 2022.06
- Participated in project land-use planning for Meey Ads site, upgrading user flow for new version.
- Integrated user backend to enhance order management and comprehended technical architecture.
- Analysed administrative system business to evaluate management features such as commission fees and revenue.
- Collaborated with departments to define technology solutions aligning with business strategies.
- Identified functional requirements and optimised business processes through analysis.
- Supported UI/UX designers, copywriters, developers, and QA during development and acceptance phases.
- Implemented user experience research and usability tests, summarising results for improvements based on real user feedback.
Business Analyst
ITSOL, JSC
Ha Noi
2020.10 - 2021.09
- Acting BA role in finance and banking projects including Bankhub - Viettel (integrate payment, transfer money modules in bank with accounting software ) and Seapartner-Seabank (building management system partners of Seabank, postman management system).
- Collected requirements from stakeholders, relating departments and optimize solutions.
- Created feature sets, documents such as Software Prototype, SRS (Software requirements specification) through modeling tools and verified requirements from client’s side.
Teller
LienVietPostBank
2017.06 - 2020.08
- Analysed workflows within banking systems, including accounting transactions and T24 core banking.
- Assisted customers of Lien Viet Post Bank with all transaction-related inquiries.
- Provided essential information regarding bank products and services to clients.
- Resolved customer complaints while ensuring full compliance with bank regulations.
- Monitored customer bank records and financial situations to maintain accuracy and transparency.
- Managed accounts and documentation, generating periodic reports on loans and interest rates as requested.
Marketing and Services Department
Ahead Consulting & Training Co., Ltd
2016.12 - 2017.03
- Conducted market research and identified potential customers who have interest in building management systems.
- Made suitable proposals for customers and discussed with them on the methods.
- Developed and managed various digital marketing channels including channel and budget planning, content ideation, and schedules to align with business goals.
- Made business results reports weekly/monthly and other assigned tasks.
Internship – Credit Department
VietinBank
2016.02 - 2016.05
- Support the research project to research customer loyalty.
- Support direct marketing campaigns and other activities if required.
Education
Master of Science - International Business
University of Lincoln
Lincoln, England /2025 -
Bachelor of Science - Banking and Finance
University of Toulon
/2013 - /2016
Skills
- Bilingual communication skills
- Team collaboration
- Task and sales management
- Microsoft Office proficiency
- Axure and Figma expertise
- Jira and Confluence familiarity
- Basic database knowledge
- SQL understanding
- Agile methodologies
- Data structures knowledge
- Attention to detail
- IT systems analysis
Certification
- Certificate of Adobe’s program by Adobe
- Certificate of Introduction to sustainable finance by Integrated ESG
- My team won the second prize of Innovation Hackathon 2022 by Techcombank
Timeline
Senior Business Analyst
Techcombank
2022.07 - 2025.01
Business Analyst
Meeyland
2021.10 - 2022.06
Business Analyst
ITSOL, JSC
2020.10 - 2021.09
Teller
LienVietPostBank
2017.06 - 2020.08
Marketing and Services Department
Ahead Consulting & Training Co., Ltd
2016.12 - 2017.03
Internship – Credit Department
VietinBank
2016.02 - 2016.05
Master of Science - International Business
University of Lincoln
/2025 -
Bachelor of Science - Banking and Finance
University of Toulon
/2013 - /2016