Summary
Overview
Work history
Education
Skills
Custom
Timeline
Hi, I’m

Phoenix Iyana Howson

Phoenix Iyana Howson

Summary

I have previously worked successfully within teams as well as individually to provide catered care; in order to fulfil the desires of recipients of care and customers. I am a welcoming, empathetic and kind person that is able to stay calm and polite in all circumstances, helping to resolve difficult situations that may arise. I take pride in my organisational skills, which has been demonstrated in my past employment with excellent time keeping, an ability to be systematic and to be physically organised. I excel on feedback as well as take time to understand the inner workings of systems, showing my commitment to achieving greatness and to align with company policies.

Overview

7
years of professional experience

Work history

The Perfume Shop

Sales Assistant
05.2021 - Current

Job overview

  • Trained new employee’s on customer service protocols.
  • Proactively engaged customers to promote and facilitate all available services.
  • Given responsibility to open and close store after demonstrating my reliability to management.
  • Working as a team as well as individually to encourage exceeding company targets with upselling techniques, incentives and visual marketing.

Oakland International ltd
Coalville

Packer
01.2021 - 02.2021

Job overview

  • Packed around 40 products+ an hour based on daily orders, exceeding company targets for productivity and quality
  • Ensured safe and clean working environment, safeguarding colleagues from potential hazards or injury
  • Worked hard in a very fast passed environment, staying on target and exceeding expectations

Clarendon Muse Residential
Leicester

Care assistant volunteer
05.2018 - 06.2018

Job overview

  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Facilitated smooth communication between patients and staff, fostering understanding and trust.
  • Assisted in daily activities for enhanced patient comfort.

Education

Juniper training
Leicester

GCSE from MATHS

University overview

  • Achieving a level 2 with a grade C (4).
  • GPA: C (4)

Leicester college
Leicester, Abbey Park

BTECH LEVEL 2 from HEALTH AND SOCIAL CARE

University overview

  • Achieving a level 2, with multiple distinctions on projects in a variety of different topics.
  • GPA: multiple distinctions

Leicester College
Leicester, Abbey Park

GCSE from ENGLISH

University overview

  • Achieving a grade of B+ (6).
  • GPA: B+ (6)

Alison Courses

Online course from Customer service skills

University overview

Certificate Obtained from Alison Courses

Skills

  • Creative
  • Responsible
  • Attention to detail
  • Willingness to learn
  • Empathetic listening
  • Excellent organisational skills
  • Vigilant

Custom

Custom

My current interest is creating poster designs for a family run business to increase customer conversion. I am enjoying creating an implementation of artistic technique, customer engagement and management satisfaction into my art work and watching the numbers boost.

Timeline

Sales Assistant
The Perfume Shop
05.2021 - Current
Packer
Oakland International ltd
01.2021 - 02.2021
Care assistant volunteer
Clarendon Muse Residential
05.2018 - 06.2018
Juniper training
GCSE from MATHS
9 2018
Leicester college
BTECH LEVEL 2 from HEALTH AND SOCIAL CARE
5 2017
Leicester College
GCSE from ENGLISH
5 2017
Alison Courses
Online course from Customer service skills
Phoenix Iyana Howson