Salesforce
Phoebe Martin-Hughes
Inside Sales Representative
Flat 506, 11 Tib Street, Manchester
Summary
Results-driven sales professional with 3 years of experience across a range of sales roles, specialising in building industry expertise, elevating market credibility and developing client relationships. Skilled in prospecting, pipeline management, and consultative selling, with a proven ability to engage senior stakeholders and close high-value deals. Adept at navigating complex customer requirements, owning the sales cycle from end-to-end, and collaborating cross-functionally. Recognised for tenacity, persuasive communication, and consistently driving new business and account growth.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Inside Sales Representative
AccessPay
Manchester
07.2024 - Current
- Created more than £170K worth of opportunities in the my target industry alone (legal industry).
- Acted as primary contact for several customers, resolving issues promptly, providing tailored solutions, and identifying upsell opportunities — securing over £18K in additional contracts.
- Delivered presentations & demos tailored to the challenges, concerns & priorities of multiple senior stakeholders. Also produced customised engagement plans involving account-specific content, messaging, and value propositions to accelerate sales cycles.
- Identified market trends by monitoring industry news, validating insights through prospect engagement, and incorporating customer feedback; used findings to shape sales strategy and refine prospect messaging.
- Collaborated closely with marketing to align on messaging, campaigns and to produce industry-specific content for Law Firms such as white papers, ebooks, webinars, video content - leading to increased lead generation.
Account Development Representative
AccessPay
04.2024 - 06.2024
- Developed and maintained relationships with key accounts to encourage repeat business and referrals
- Implemented effective account plans, including strategies to upsell or cross-sell additional products or services.
- Consistently hit and often over achieved on target.
- Successfully managed all organisation of customer renewal discussions on behalf of Account Managers.
Sales Development Representative
AccessPay
Manchester
03.2023 - 03.2024
- Prospected and qualified leads via outbound outreach, targeted campaigns, and inbound enquiries to build a strong sales pipeline.
- Conducted discovery calls & developed consultative selling skills via prospect engagement and the use of selling frameworks (MEDDIC).
- Identified & prioritised key accounts, mapped key stakeholders and executed personalised multi-channel campaigns (email, cold calls, LinkedIn messages) to drive lead generation.
- Created strategies to break into key enterprise accounts by building org charts, researching annual reports, establishing key contacts, personalised messaging to new stakeholders.
Sales Development Representative
Peak AI
Manchester
01.2022 - 01.2023
- Prospected to C-suit level individuals using LinkedIn, emails and cold calling
- Consistently built knowledge of Peak’s products & services and of typical business challenges, to best understand prospect pains and sell tailored solutions
- Developed Sales skills using MEDDPIC training
- Personally booked meetings that have yielded over £360K in ARR
- Designed and created different cadences for specific personas – granular targeting
- Lead presentations on sales progress and for educational purposes to the wider sales team.
Administrative Assistant
MDHP
06.2020 - 08.2021
- Organisation of appointments and schedules
- Development of people-management skills through customer service
- Dealing directly with clients & managing incoming calls and emails as well as project expectations
- Prioritisation of urgent tasks
Education
Bachelor of Science - Cognitive Neuroscience and Psychology
University of Manchester
Manchester 04.2001 -
Skills
Excellent communication skills
Consultative, problem-solving mentality
Meticulous attention to detail
Goal-oriented & adaptable
Great time management and organisation
Aptitude for collaboration
Reliance and persistence
Driven to lead and take initiative
Software
Hubspot / Outreach / Salesloft
LinkedIn Sales Navigator
Certification
CMI level 5 award in management and leadership
References
Hannah Davison
Head of Sales, AccessPay
01612507778, hannah.davison@accesspay.com
Jack Nolan
Sales Development Representative Team Lead, Peak AI
07590269682, jack.nolan@peak.ai
Timeline
Inside Sales Representative
AccessPay
07.2024 - Current
Account Development Representative
AccessPay
04.2024 - 06.2024
Sales Development Representative
AccessPay
03.2023 - 03.2024
Sales Development Representative
Peak AI
01.2022 - 01.2023
Administrative Assistant
MDHP
06.2020 - 08.2021
Bachelor of Science - Cognitive Neuroscience and Psychology
University of Manchester
04.2001 -
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