Phoebe Ward

Graphic Design & Creative Production:

• Designing and creating engaging graphics and illustrations for various digital and print media, to increase sales.
• Producing high-quality product photography, ensuring consistency and excellence in visual appeal for online listings.
• Capturing behind-the-scenes studio photography, enhancing brand storytelling and social media presence.

Product Manufacturing:

• Operating Trotec lasers and heat press machinery for product creation, maintaining attention to detail and quality control.
• Applying troubleshooting skills to diagnose and fix machinery malfunctions

Order Fulfilment & Shipping:

• Coordinating allocation and shipping of products, ensuring smooth order processing and customer satisfaction.

E-Commerce & Online Listings:

• Proficient in using Shopify, Not On The High Street, and Etsy for managing an online store.
• Handling product listings, incorporating SEO best practices and effective keyword research to enhance product visibility and search rankings.

Customer service:

• Managing phone and email enquiries, providing prompt, professional, and courteous responses to customer questions and concerns.

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General Duties:

• Maintained high standards of store presentation and cleanliness, ensuring an inviting and professional shopping environment.
• Accurately managed till operations, demonstrating strong mathematical skills and ensuring precise cash handling.
• Demonstrated flexibility by covering additional shifts and adapting to the store needs.

Customer Service:

• Provided expert assistance to customers in selecting products, offering personalised recommendations to increase sales.
• Assisted customers with returns, exchanges, and refunds, ensuring a smooth and positive experience.
• Built and maintained strong relationships with both new and existing customers, fostering loyalty and increasing client retention.