Phoebe Tyrrell
Leeds,West Yorshire
Summary
An experienced Restaurant Manager at TATTU with over six years of progressive development in a fast-paced, high-volume hospitality environment. Throughout my time with the business, I have built a strong foundation in team leadership, motivation, guest experience, and operational excellence, while continuously seeking opportunities to learn and grow. I am now eager to take the next step into an Assistant General Manager role, where I can apply my knowledge, broaden my skill set further, and contribute at a more strategic level to the continued success of the brand.
Overview
2026
2026
years of professional experience
Work history
Restaurant manager
Permanently Unique
Leeds, West Yorkshire
2025.05 - Current
- Ensured compliance to health and safety regulations for safe dining environment.
- Led by example in providing customers with attentive, professional restaurant service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Motivated the team to prioritise sales and guest satisfaction
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Delivered in-depth training to customer-facing staff, promoting strong service performance, and delivered performance reviews regularly.
- Clearly and promptly communicated information to staff, maintaining knowledgeable service teams.
- Streamlined staff rotas to optimise efficiency.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements
Assistant restaurant manager
Permanently Unique
Leeds, West Yorkshire
2024.02 - 2025.05
- Supervised staff during busy periods for smooth operations.
- Trained new starters, ensuring consistency in service delivery.
- Coordinated table reservations, minimising waiting times for customers.
- Ensured high performance standards through regular staff training.
- Built loyal customer base by creating welcoming environment with top quality service.
- Led by example in providing customers with attentive, professional restaurant service.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Collaborated closely with Restaurant Manager.
- Ensured compliance with health and safety standards at all times.
Head waiter
Permanently Unique
Leeds, West Yorkshire
2022.09 - 2024.02
- Trained new staff members, promoting consistent service standards across the team.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Delivered quality service by providing warm and welcoming environment.
- Increased customer satisfaction by delivering prompt, courteous service.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
Server
Permanently Unique
Leeds, West Yorkshire
2019.01 - 2023.09
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Supported other team members during busy periods ensuring efficient operations.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Provided recommendations on drink pairings for optimal taste profiles.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Server
Individual Restaurants
Harrogate, North Yorkshire
- Improved customer satisfaction by providing attentive and professional service.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Worked efficiently under pressure during peak hours for seamless operations.
- Entered orders into system promptly, reducing wait time for meals.
Education
Bachelor of Science - Business Management and Marketing
Leeds Beckett University
Leeds 01/2021 - 06/2024
Timeline
Restaurant manager
Permanently Unique
2025.05 - Current
Assistant restaurant manager
Permanently Unique
2024.02 - 2025.05
Head waiter
Permanently Unique
2022.09 - 2024.02
Server
Permanently Unique
2019.01 - 2023.09
Server
Individual Restaurants
Bachelor of Science - Business Management and Marketing
Leeds Beckett University
01/2021 - 06/2024