Phoebe Taylor
Summary
Motivated professional demonstrating strengths in global HR operations and employee experience. Adapts to diverse challenges through effective problem-solving and collaboration within fast-paced environments. Eager to contribute to organisational success through innovative HR solutions and process improvements.
Overview
7
7
years of professional experience
Work History
People Operations Coordinator
Paddle.com
07.2024 - Current
- End-to-End Lifecycle: Managed global onboarding, offboarding, and relocation processes across hubs in the US, Canada, UK, Ireland, Portugal, and the Netherlands.
- Process Optimisation: Revamped the worldwide onboarding journey to blend strict local compliance with an enhanced employee experience.
- Compliance & Payroll: Spearheaded HR payroll submissions, bi-annual HiBob data audits, global contract/addendum preparation, and UK contractor management (including IR35).
- HR Tech Implementation: Co-led rollout of Freshservice (ticketing system) and developed DustAI agents for streamlined HR delivery; automated 'Moments that Matter' workflows in HiBob to improve service efficiency.
- SLA Support: Managed ad-hoc global employee queries via Freshservice, consistently meeting strict SLA targets.
- Benefits & Renewals: Managed annual benefits renewals across all international hubs and Employer of Record (EOR) platforms, ensuring compliance and optimal coverage.
- Performance & Compensation: Facilitated the annual performance review cycle, ensuring talent data accurately aligned with established salary bands.
- Global Expansion: Facilitated opening and setup of new company branches in Portugal and the Netherlands, enhancing regional presence.
- Strategy & Relations: Authored global people policies, designed sickness management frameworks, and provided critical data/admin backing for complex employee relations cases.
Global People Operations Associate
TravelPerk
Birmingham
10.2021 - 07.2024
- Global HR Operations: Streamlined onboarding, offboarding, internal mobility, and data management across the UK, US, Spain, and Germany to enhance employee experience.
- Benefits & Payroll: Administered UK benefits and facilitated global payroll processes to ensure compliance and accuracy.
- Talent Acquisition: Coordinated end-to-end recruitment for junior positions, improving time-to-hire and candidate quality.
- HR Tech & Projects: Implemented HiBob HRIS and supported employee migration during a company acquisition.
- Adapted HR strategies to support rapid growth in a fast-paced tech startup environment.
- Delivered HR support globally in a fast-paced tech startup environment.
Store Assistant
Co-Operative
Burntwood
09.2020 - 10.2021
Volunteer
Halow
Featherstone
09.2019 - 03.2020
Store Assistant
Waitrose & Partners
Lichfield
11.2019 - 12.2019
Education
Level 3 HR -
MBKB
Remote10-2023
Level 3 Health and Social Care -
Stafford College
Stafford06-2021
Erasmus Darwin Academy -
Erasmus Darwin Academy
Burntwood06-2019
Level 5 People Management (Associate Diploma) - CIPD
Burton & South Derbyshire College
01-2027
Skills
- People Operations: Global Onboarding & Offboarding, Employee Experience, Absence management, Contractor Management (IR35), Policy Creation
- Compliance & Legal: UK & Spanish Labour Law, Schengen Visa Management, Global Relocations, Biannual Data Audits, Employee Relations Support
- Total Rewards & Talent: Global Benefits Administration, Payroll Submissions, Annual Performance & Salary Banding Alignment
Systems
- HRIS & EOR: Hibob, BambooHR, PeopleHR, Deel, Remote.com, Oyster, Insperity.
- ATS & Onboarding: Greenhouse, Ashby, Recruiter, Juro, DocuSign.
- Ticketing & Collaboration: Freshservice, Zendesk, Notion, Slack, Miro, Lucidchart.
- AI & Automation: DustAI Agents creation.
Timeline
People Operations Coordinator
Paddle.com
07.2024 - Current
Global People Operations Associate
TravelPerk
10.2021 - 07.2024
Store Assistant
Co-Operative
09.2020 - 10.2021
Store Assistant
Waitrose & Partners
11.2019 - 12.2019
Volunteer
Halow
09.2019 - 03.2020
Level 3 HR -
MBKB
Level 3 Health and Social Care -
Stafford College
Erasmus Darwin Academy -
Erasmus Darwin Academy
Level 5 People Management (Associate Diploma) - CIPD
Burton & South Derbyshire College