Summary
Overview
Work history
Education
Volunteer Work
Timeline
Generic

Phoebe Sands

Wolverhampton

Summary

Motivated and personable professional with a background in marketing, events coordination and customer service, pursuing a career in Human Resources. Proven ability to build strong interpersonal relationships, demonstrating excellent communication, organisational and problem-solving skills. Now seeking to transition into a HR role where I can apply my customer-facing experience and enthusiasm for people management to support and develop a positive, inclusive workplace culture.

Overview

6
6
years of professional experience
13
13
years of post-secondary education

Work history

Beauty business owner

Self-employed
Albrighton, Shropshire
03.2025 - Current
  • Launched and managed a successful independent beauty business, overseeing all aspects of daily operations, client relations and service delivery.
  • Built and maintained a loyal client base through strong interpersonal skills, professional service and attention to individual client needs.
  • Managed business administration including budgeting, invoicing, stock control and compliance with health and safety regulations.
  • Demonstrated discretion and professionalism when handling sensitive client information, ensuring confidentiality and trust.
  • Handled appointment scheduling, customer service and conflict resolution - showcasing strong emotional intelligence and problem-solving abilities.

Marketing and Events Coordinator

Apley Farm Shop
Norton, Shropshire
09.2024 - 03.2025
  • Collaborated with vendors and internal teams to organise large-scale events, demonstrating vendor relations, budget awareness, planning and co-ordination.
  • Regularly liaised with staff across departments, building positive relationships and enhancing team collaboration.
  • Developed and managed content for all social media platforms (Facebook, Instagram, TikTok), building engagement and brand visibility.
  • Managed all on-site marketing and communications across multiple departments including the farm shop, cafe, play-barn, events and dog park.
  • Devised effective email marketing campaigns resulting in higher open rates.

Catering assistant

RAF Museum Cosford
Cosford, Shropshire
02.2022 - 09.2024
  • Provided excellent customer service in a busy catering environment, always delivering high levels of customer care.
  • Worked collaboratively with a diverse team to ensure smooth daily operations, fostering a supportive and efficient work environment.
  • Helped onboard and inform new team members on procedures and standards contributing to informal peer training and team development.
  • Maintained compliance with health, safety and hygiene regulations.
  • Supported catering operations during large-scale events such as the Cosford Air Show, working with cross-functional teams to manage a high-volume service.

Sales assistant (seasonal)

Clarks
Telford, Shropshire
05.2019 - 09.2021
  • Handled customer inquiries and resolved conflicts efficiently, developing problem-solving and negotiation skills.
  • Adapted quickly to a fast-paced retail environment during peak seasons, highlighting flexibility and the ability to manage stressful situations.

Education

Bachelor of Science - Psychology with Counselling

Birmingham City University
Birmingham
09.2021 - 07.2024

BTEC Level 3 - Health and Social Care

Thomas Telford School
Telford
09.2019 - 07.2021

BTEC Level 3 - Applied Science

Thomas Telford School
Telford
09.2019 - 07.2021

A-Levels - History

Thomas Telford School
Telford
09.2019 - 07.2021

GCSEs -

Thomas Telford School
Telford, Telford and Wrekin
09.2014 - 07.2019

Volunteer Work

Rainbows (Girl guides): Volunteering with Girlguiding UK developed my leadership, communication, and organisational skills. I helped plan and lead activities, supported young members, and promoted a safe, inclusive environment through teamwork and mentoring.

Timeline

Beauty business owner

Self-employed
03.2025 - Current

Marketing and Events Coordinator

Apley Farm Shop
09.2024 - 03.2025

Catering assistant

RAF Museum Cosford
02.2022 - 09.2024

Bachelor of Science - Psychology with Counselling

Birmingham City University
09.2021 - 07.2024

BTEC Level 3 - Health and Social Care

Thomas Telford School
09.2019 - 07.2021

BTEC Level 3 - Applied Science

Thomas Telford School
09.2019 - 07.2021

A-Levels - History

Thomas Telford School
09.2019 - 07.2021

Sales assistant (seasonal)

Clarks
05.2019 - 09.2021

GCSEs -

Thomas Telford School
09.2014 - 07.2019
Phoebe Sands