Phoebe Sands
Wolverhampton
Summary
Motivated and personable professional with a background in marketing, events coordination and customer service, pursuing a career in Human Resources. Proven ability to build strong interpersonal relationships, demonstrating excellent communication, organisational and problem-solving skills. Now seeking to transition into a HR role where I can apply my customer-facing experience and enthusiasm for people management to support and develop a positive, inclusive workplace culture.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work history
Beauty business owner
Self-employed
Albrighton, Shropshire
03.2025 - Current
- Launched and managed a successful independent beauty business, overseeing all aspects of daily operations, client relations and service delivery.
- Built and maintained a loyal client base through strong interpersonal skills, professional service and attention to individual client needs.
- Managed business administration including budgeting, invoicing, stock control and compliance with health and safety regulations.
- Demonstrated discretion and professionalism when handling sensitive client information, ensuring confidentiality and trust.
- Handled appointment scheduling, customer service and conflict resolution - showcasing strong emotional intelligence and problem-solving abilities.
Marketing and Events Coordinator
Apley Farm Shop
Norton, Shropshire
09.2024 - 03.2025
- Collaborated with vendors and internal teams to organise large-scale events, demonstrating vendor relations, budget awareness, planning and co-ordination.
- Regularly liaised with staff across departments, building positive relationships and enhancing team collaboration.
- Developed and managed content for all social media platforms (Facebook, Instagram, TikTok), building engagement and brand visibility.
- Managed all on-site marketing and communications across multiple departments including the farm shop, cafe, play-barn, events and dog park.
- Devised effective email marketing campaigns resulting in higher open rates.
Catering assistant
RAF Museum Cosford
Cosford, Shropshire
02.2022 - 09.2024
- Provided excellent customer service in a busy catering environment, always delivering high levels of customer care.
- Worked collaboratively with a diverse team to ensure smooth daily operations, fostering a supportive and efficient work environment.
- Helped onboard and inform new team members on procedures and standards contributing to informal peer training and team development.
- Maintained compliance with health, safety and hygiene regulations.
- Supported catering operations during large-scale events such as the Cosford Air Show, working with cross-functional teams to manage a high-volume service.
Sales assistant (seasonal)
Clarks
Telford, Shropshire
05.2019 - 09.2021
- Handled customer inquiries and resolved conflicts efficiently, developing problem-solving and negotiation skills.
- Adapted quickly to a fast-paced retail environment during peak seasons, highlighting flexibility and the ability to manage stressful situations.
Education
Bachelor of Science - Psychology with Counselling
Birmingham City University
Birmingham 09.2021 - 07.2024
BTEC Level 3 - Health and Social Care
Thomas Telford School
Telford 09.2019 - 07.2021
BTEC Level 3 - Applied Science
Thomas Telford School
Telford 09.2019 - 07.2021
A-Levels - History
Thomas Telford School
Telford 09.2019 - 07.2021
GCSEs -
Thomas Telford School
Telford, Telford and Wrekin 09.2014 - 07.2019
Volunteer Work
Rainbows (Girl guides): Volunteering with Girlguiding UK developed my leadership, communication, and organisational skills. I helped plan and lead activities, supported young members, and promoted a safe, inclusive environment through teamwork and mentoring.
Timeline
Beauty business owner
Self-employed
03.2025 - Current
Marketing and Events Coordinator
Apley Farm Shop
09.2024 - 03.2025
Catering assistant
RAF Museum Cosford
02.2022 - 09.2024
Bachelor of Science - Psychology with Counselling
Birmingham City University
09.2021 - 07.2024
BTEC Level 3 - Health and Social Care
Thomas Telford School
09.2019 - 07.2021
BTEC Level 3 - Applied Science
Thomas Telford School
09.2019 - 07.2021
A-Levels - History
Thomas Telford School
09.2019 - 07.2021
Sales assistant (seasonal)
Clarks
05.2019 - 09.2021
GCSEs -
Thomas Telford School
09.2014 - 07.2019