PHOEBE O'REGGIO
wolverhampton,West midlands
Summary
I have recently completed a Level 3 BTEC Business Extended Diploma with a triple distinction. I am a proactive and dedicated worker as shown whilst I have been working at McDonalds, Recognized for outstanding performance leading to, receiving multiple accolades including Star of the Shift and Employee of the Month. I possess strong communication and organizational skills, with experience in customer service and have a strong passion for the recruitment sector. I am eager to apply my skills and contribute to a dynamic team.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Crew Team Member
McDonalds
wolverhampton, West Midlands
2023.01 - 2026.02
- Collaborated effectively with fellow crew members to achieve smooth operation of restaurant.
- Attended to customers with friendly and accurate service.
- Worked under pressure during peak hours whilst maintaining high-quality service standards.
- Positive feedback in my meeting leading to gaining a pay rise
- Received star of the shift, and employee of the month multiple times
- Handled cash transactions, ensuring accuracy at all times.
- Trained in food safety and hygiene practices.
Waitress
Bridgenorth Garden Centre
Wolverhampton, West midlands
2023.01 - 2024.01
- Dealt and served customers hot/cold drinks and food
- Handled money and working on the tills
- Worked well within a close team, to help each other out to provide a good service
- Serving over 100 customers per day
- Got offered a permanent contract due to good work ethic
- Collaborated with kitchen staff to ensure order accuracy.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
BTEC Business Extended Diploma, level 3 - Business
The City of Wolverhampton College
Wolverhampton 2023.09 - 2025.06
GCSEs -
St peters Collegiate Academy
Wolverhampton 2018.09 - 2023.06
Skills
- Communication
- Ability to work under pressure
- Effective time management
- Professionalism
- Critical thinking
- Ability to work in a team
- Attention to detail
- Full, clean driving licence
- Punctuality and reliability
Accomplishments
- Duke of Edinburgh - I have completed my Bronze Duke of Edinburgh. Throughout this experience, I gained teamwork and communication skills.
- Flute and Piano - I hold grade 2 in each, and I also played within the school band. This led to me taking part in a band tour across Belgium, Germany and the Netherlands.
- St Peter's Church Choir - I was a member of the choir for five years and have sung with them at Westminster Abbey.
- Grand Theatre Pantomime - I had the opportunity to be involved as a junior dancer, for two consecutive years.
- Dance - I danced from a young age which led to me taking part in multiple competitions, performing at the Royal Albert Hall, Her Majesty's Theatre and Disneyland Paris with the dance group.
- I volunteered at a local Rainbows group, where I helped the young children with their activities and led team games.
Work history
Children's Rainbow Group, Volunteer, 2021, 2022, Responsible for organising and leading the children's group, Planned various activities, taking into consideration the children's age and abilities, Attended trips with the young children, assisting them, allowing them to attend the different trips available, Supporting a young girl who had Down Syndrome 1-1, who needed a little extra support
Extra-curricular
Duke of Edinburgh Award, bronze Weekly volunteering at a rainbows group. Gym Duke of Edinburgh Award, bronze Weekly volunteering at a rainbows group.
Timeline
BTEC Business Extended Diploma, level 3 - Business
The City of Wolverhampton College
2023.09 - 2025.06
Crew Team Member
McDonalds
2023.01 - 2026.02
Waitress
Bridgenorth Garden Centre
2023.01 - 2024.01
GCSEs -
St peters Collegiate Academy
2018.09 - 2023.06