Summary
Overview
Work history
Education
Skills
Physiotherapy Skills
Physiotherapy Skills
Timeline
Generic

Phoebe Lay-Flurrie

Colchester,Essex

Summary

I am a friendly, approachable and empathetic individual with a strong foundation in patient care and rehabilitation, bringing excellent communication and problem solving skills. I am skilled in supporting and leading physiotherapy sessions and collaborating with healthcare teams to create positive patient outcomes. I am committed to enhancing patient mobility and quality of life through dedicated assistance and care. I am a quick learner, always eager to adapt to new tasks and challenges with a ‘can do’ attitude, whilst demonstrating reliability and punctuality in all of my responsibilities.

Overview

4
4
years of professional experience

Work history

Crew Member

McDonald’s
2024.03 - Current
  • Deliver fast, accurate service for positive customer experience.
  • Collaborate with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
  • Handle customer complaints with empathy and professionalism, working to resolve issues quickly.
  • Implement time-management skills to handle multiple tasks efficiently during busy periods.
  • Provide high-level customer service by going the extra mile to identify and cater to customer needs.
  • Maintain cleanliness and organisation in dining and kitchen areas, adhering to health regulations.
  • Monitor food quality and presentation before serving, making adjustments to meet company standards.
  • Participate in staff meetings to provide feedback and suggestions for improving service and operations.

Poll Clerk

Colchester Borough Council Elections
Colchester , Essex
2024.07 - 2024.07

Receptionist

Surya Hotels
2023.08 - 2024.08

Play Area Assistant

Colchester Zoo
2021.10 - 2023.05

Education

GCSEs -

East Bergholt High School

A-Levels and Extended Certificate -

Suffolk One Sixth Form College

University of Suffolk
Ipswich

BSc - Physiotherapy

University of Suffolk
Ipswich
09/2023 -

Skills

  • Customer Service
  • Multitasking efficiency
  • Communication excellence
  • Customer complaint handling
  • Work pace adaptability
  • Leadership potential
  • Multidisciplinary teamwork
  • Peer collaboration
  • Manual therapy
  • Exercise rehabilitation
  • Patient care and communication
  • First aid training provided by Suffolk University

- BLS trainings yearly

- Manual handling training every 2 years

Physiotherapy Skills

Volunteer Work Experience:

  • Kids therapy works, 24-25 July 2024
  • Ipswich Hospital, 3-4 August 2022
  • Allied health professionals Riverside clinic, 21-22 July 2022
  • Ability Physiotherapy, 7 July 2022

Placements:

  • Medical ward at Colchester Hospital,

- 15 January-2 February 2024

- Grade: 77%

  • Care of the elderly ward at Colchester Hospital

- 18 November-20 December 2024.

- Grade: 81%

  • MSK outpatients at Queen Elizabath Hospital

- 10 February-14 March 2025

- Grade: 89%

  • Kids Therapy Works

- 28 April-16 May 2025

- Grade: 76%

  • Acute Therapy ward at Clacton Hospital

- 6 October-7 November 2025

- Grade: 88%

Physiotherapy Skills

  • Establishing good rapport with patients by displaying empathy and understanding during therapy sessions.
  • Complete thorough assessments and treatments of medically complex patients.
  • Conduct a robust subjective history, to gain a wider picture of the patient.
  • Monitor vital signs and patients response to treatment, recognising clinical deterioration and escalating concerns appropriately.
  • Support early mobilisation, bed exercise, transfers, and gait re-education to promote functional independence.
  • Assisted with falls prevention strategies, balance training, and strength based exercise programmes.
  • Contributed to discharge planning, further referrals and recommendations for ongoing rehabilitation.
  • Work collaboratively within a multidisciplinary team to provide individualised and best care for the patients, and handing over concerns and therapy inputs.
  • Maintained accurate clinical documentation and upheld patients confidentiality and infection control standards.
  • Demonstrated professionalis, time management and adaptability in fast-paced environment.

Timeline

Poll Clerk

Colchester Borough Council Elections
2024.07 - 2024.07

Crew Member

McDonald’s
2024.03 - Current

Receptionist

Surya Hotels
2023.08 - 2024.08

Play Area Assistant

Colchester Zoo
2021.10 - 2023.05

GCSEs -

East Bergholt High School

A-Levels and Extended Certificate -

Suffolk One Sixth Form College

University of Suffolk

BSc - Physiotherapy

University of Suffolk
09/2023 -
Phoebe Lay-Flurrie