Phoebe Jones

Work history

Research intern

Dr Joseph Janes

Singleton Park, City and County of Swansea

07.2023 - 09.2023

Conducted literature reviews to avoid duplication and give credit to other researchers.
Maintained accurate records of interviews, ethically maintaining confidentiality of subjects
Followed up with research study participants to acquire additional data or resolve data inaccuracies.
Coded data following specified research protocol and entered data into computer database for subsequent analysis.
Prepared interview questions and recruited subjects to obtain best possible responses.

Festival welfare worker

IThinc Welfare Solutions

Unit 6 Marcy Works, Gorseinon

08.2023 - 08.2023

Evaluated and addressed individual client needs and concerns through targeted assessments.
Recommended best course of action to help people struggling with drug or alcohol issues.
Navigated potential obstacles impeding service users' access to medical support.
Signposted specialised support to offer services to people experiencing substance misuse problems.
Adhered to safeguarding principles to protect service users from risk.
Contributed to work of multidisciplinary teams, using in-depth understanding of iThinc’s policies and procedures.
Exercised professional judgement to implement interventions and make tough decisions.
Designed comprehensive support packages tailored to meet needs of individual service users.
Responded calmly to manage crises and emergency situations.
Established and maintained professional relationships to offer objective guidance and support.
Liaised with other professionals in health and social care to coordinate holistic support.
Maintained accurate, up-to-date and confidential files in line with reporting standards.
Adapted communication styles to build two-way communication with clients.

Telephone interviewer

Opinion Research Services

Strand, Swansea

09.2022 - 01.2023

Accurately captured response of [Number] survey participants using [Software].
Skilfully structured conversations to acquire relevant information in sensible order.
Inputted interview results in real time using [System], whilst ensuring conversation stays on track.
Prepared thoroughly for interview sessions by conducting extensive research in [Area of Expertise].
Confidently conversed with wide variety of people from different backgrounds in customer service role.
Maintained neutrality to maximise validity and integrity of interview results.
Electronically recorded detailed candidate responses in line with best practices.
Demonstrated excellent telephone manner and use of call handling technology to manage [Number] calls daily.
Arranged and completed [Number] telephone interviews daily using agreed template.
Kept information stored and recorded securely to meet confidentiality requirements.
Worked quickly to meet strict research deadlines, minimising project disruptions.
Maintained staff and customer safety by complying with company health and safety procedures.

Front of house staff

Brecon Tap

6 Bulwark, Brecon

06.2020 - 08.2022

Reduced waiting times through effective time and resource management.
Screened and verified visitor IDs, maintaining security of personnel and office environment.
Kept reception area clean and neat to give visitors positive impression of the company.
Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
Answered and helped resolve enquiries from clients, vendors and general public.
Delivered front of house duties with warm and professional manner.
Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Handled office petty cash and maintained flawless records.
Tracked daily activities and important metrics with spreadsheets.

Event Bar Staff

Stedman Bros. (Events) Ltd.

25 Star trading estate, Pontypridd Road

09.2021 - 09.2021

Refused drinks service to guests without appropriate proof of age.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Business sales assistant

Forest Culture

Brecon, Powys

06.2021 - 08.2021

Accepted and processed cash, cheque, card and mobile payments using POS systems.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Summary

Overview

Work history

Research intern

Festival welfare worker

Telephone interviewer

Front of house staff

Event Bar Staff

Business sales assistant

Education

Bachelor of Science - Criminology and Criminal Justice

A-Levels - English Literature and language, Fine art, Sociology & Welsh Baccalaureate

Skills

Languages

Timeline

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