Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phoebe Jepps

Tunbridge Wells,Kent

Summary

Dedicated and hardworking, excelling in customer service and team collaboration within fast-paced environments. Resolves customer issues with maturity and can ensure satisfaction and a positive customer experience. Has experience in training new staff and allowing for a cohesive team atmosphere. Can adapt to new roles and has great social skills.

Overview

3
3
years of professional experience

Work History

Women's Football Content Provider

Beyond The Pitch (voluntary role)
07.2025 - Current
  • Attending women's football matches as part of the media.
  • Being attentive and capturing key moments such as goals, substitutions and yellow/red cards.
  • Interviewing managers and players; for example, I have interviewed Sarina Wiegman, the manager of the England women's football team, in a media conference room setting.

Waitress

The Bottle House Inn
Penshurst, Kent
08.2024 - 01.2026
  • Delivering meals and drinks to tables, ensuring that orders were correct and met customer satisfaction.
  • Handled customer complaints maturely and offered solutions to resolve the issues.
  • Training multiple new staff members.
  • Assisted colleagues during busy periods, working well in a team which improved overall service.
  • Processed customer payments accurately, handling cash, credit card and contactless transactions.
  • Answered phones politely and promptly while taking and confirming reservations, or answering queries.
  • Checking on tables, making sure everything is okay.

Babysitter

Local family
01.2023 - 01.2024
  • Responsibilities included making meals, offering entertainment and ensuring they were safe and happy.

Education

A-Levels - Media Studies, Creative Digital Media Level 3 Diploma, Extended Project Qualification (EPQ)

Bennett Memorial School
Kent
2026

GCSEs - Maths, English, Physics, Biology, History, Photography, German

Bennett Memorial School
Kent
2024

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Communication skills
  • Problem-solving
  • Leadership

Timeline

Women's Football Content Provider

Beyond The Pitch (voluntary role)
07.2025 - Current

Waitress

The Bottle House Inn
08.2024 - 01.2026

Babysitter

Local family
01.2023 - 01.2024

A-Levels - Media Studies, Creative Digital Media Level 3 Diploma, Extended Project Qualification (EPQ)

Bennett Memorial School

GCSEs - Maths, English, Physics, Biology, History, Photography, German

Bennett Memorial School
Phoebe Jepps